Library: English | Computer, tablet and smartphone warranties: Understanding and exercising your rights
A computer, tablet or smartphone can be a big investment, so it's important to know you'll be protected if you get a device with some sort of defect. This guide explains how warranties for these types of products work, why extended warranties and insurance aren't always a good idea, your warranty rights under the law, how to file a claim, and what to do if you're dissatisfied with how your claim is handled. Category: Consumer Rights Technology Telecom on Apr 04, 2024

Library: English | What to know about computer, tablet and smartphone warranties
This tip sheet offers basic but important information about device warranties, your rights, and how to make a warranty claim. Category: Consumer Rights Technology Telecom on Apr 04, 2024

Library: English | What to know about gift cards
There are advantages to gift cards for both those who give them and those who receive them. This publication provides information and tips to help gift card buyers and recipients make informed choices, understand the rules that apply to the cards, protect their card balances, and avoid fraud and scams. Category: Consumer Rights Fraud/Scams on Dec 13, 2023

Library: English | The Contact Lens Rule and the Eyeglass Rule: Consumers have important vision care rights
The approximately 75% of U.S. adults who need some type of corrective lenses spend billions of dollars each year on eye exams and eyewear, yet few understand their rights under the federal Contact Lens Rule and Eyeglass Rule. This publication explains those rights, provides links to additional information, and tells you where you can report violations of the rules. Category: Consumer Rights Medical/Healthcare on Nov 09, 2020

Library: English | Fair housing rights for those affected by the pandemic: Coping with COVID-19
The federal Fair Housing Act protects rental housing applicants, tenants, homeowners and prospective homebuyers from various forms of discrimination. This publication explains how these same rights may protect you from discrimination related to the COVID-19 pandemic, and the steps to take if you do experience discrimination. Category: Consumer Rights COVID-19 Pandemic Discrimination Housing Discrimination Tenant Rights on Jun 02, 2020

Library: English | Personal Bankruptcy: Your financial fresh start

Bankruptcy can offer a financial fresh start for consumers overwhelmed by debt, but there is a lot to know about the process and potential consequences before a decision to file can be made. This guide explains the differences between the two types of personal bankruptcy, what is required of filers, what happens to debts and assets, alternatives to consider, the general legal process, and where to find assistance and more information.

Library: English | Finding the Right Vocational, Technical or Trade School - Backgrounder: Q&A backgrounder guide

This Consumer Action “question and answer” manual is designed to provide background information about evaluating job training schools and choosing and managing student loans for these programs. It is designed to be used in conjunction with the “Guide to Finding the Right Job Training School.” There is also a lesson plan and PowerPoint presentation for use by consumer education trainers.

Library: English | Savvy Online Shopping - PowerPoint Slides

The downloadable Savvy Online Shopping PowerPoint presentation is designed to be used in conjunction with the lesson plan, adding a visual component that will help engage learners and improve retention.

Library: English | Savvy Online Shopping - Seminar Lesson Plan and Class Activities

This packet, only available as a PDF file, provides guidance for community educators. It contains a detailed curriculum and classroom activities.

Library: English | Questions and Answers about Savvy Online Shopping and Dispute Resolution

Written in Q&A format, this backgrounder answers many questions about savvy online shopping that are not covered in the companion brochures.