Consumer bureau sues Citizens Bank

 

Source: Sylvan Lane, The Hill

The Consumer Financial Protection Bureau (CFPB) last week filed a lawsuit against Citizens Bank, alleging it routinely failed to investigate and resolve billing errors and unauthorized credit card charges reported by customers.

The bureau claims Citizens Bank automatically rejected certain claims without due process, failed to compensate customers who were charged fees on erroneous or unauthorized transactions, and neglected to update some customers on the status of their complaints.

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