Released: October 27, 2020

Advice on getting your airline tickets refunded from people who did it

Source: Scott Medintz - Consumer Reports

Most, but not all, domestic airlines have complied with refund requests for flights that had been officially canceled, as U.S. law requires. 

But many are refusing requests from passengers who, heeding public health recommendations, decided on their own not to fly. Other passengers are being refused refunds for canceled flights by international carriers, even though American law applies to any flight that takes off or lands in the U.S. And still more are struggling to get their money back from travel agents and booking websites, many of which say passengers need to go after the airline directly.

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