Bad actors in the interstate moving industry

Source: Herb Weisbaum, Consumers' Checkbook

Even the best movers make mistakes now and then, but some companies—the industry calls them “rogue operators”—are run by fraudsters who target people making a move. A new BBB report, Know Your Mover, looks at the problems associated with interstate movers and exposes how these scammers price gouge and hold customers’ belongings hostage to extort outrageous prices.

“There's an organized group of crooked movers that pretend to be all over the United States and Canada,” said Steve Baker, BBB international investigations specialist and author of the report. “They have nice websites. They're very friendly on the phone. They quote a price lower than you're going to get anywhere else. But once they've got your goods loaded onto the truck, they double or triple the price, and they won't deliver your goods unless you pay extra.”

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