Is that travel refund as magnanimous as it seems?

Source: Christopher Elliott, Washington Post (Paid Registration)

The phrase “goodwill gesture” has been thrown around a lot in the travel industry during the pandemic. When airlines refund fares for canceled flights or when cruise lines offer 125 percent credits, they act as if they’re doing travelers a favor—something they don’t have to do but are doing anyway. But is it really a magnanimous act when a company simply abides by the terms of a contract?

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