Keeping consumer complaint database public is big win for consumers

Source: Michelle Singletary, Washington Post (Paid Registration)

The Consumer Financial Protection Bureau has decided it won’t remove from public view a complaint database that consumers use to ask for help in resolving financial issues, such as problems with a debt collector, mortgage lender or student loan servicer.

For example, if you’ve tried but failed to get a credit bureau to remove erroneous information from your credit file, you’re almost certain to get a response if you submit a complaint to the CFPB.

This isn’t the typical “complaint box” where grievances go to die CFPB Director Kathy Kraninger said during a recent speech at [Consumer Action's] National Consumer Empowerment Conference.

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