Why doesn’t Facebook help after your account gets hacked?

Source: Mathew Katz - Digital Trends

When Linda’s Facebook account was hacked, she knew exactly what to do: she quickly reset her password, then logged in to assess the damage.

Someone had used her account to create a fake business at a non-existent address, then run Chinese-language ads for watches. She stopped the ads from running, but still had access to what she assumed to be stolen credit cards that the hackers used to pay for the ads. She contacted Facebook, and after weeks of back-and-forth, realized just how little their support team could do to help get rid of the ad accounts.

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