Publications List
Consumer Action has built an extensive, one-of-a-kind collection of consumer education publications—all available in English, and many available in Spanish, Chinese, Spanish, Vietnamese and Korean as well. In addition to being available, at no charge, to individual consumers, our materials are free to government agencies, nonprofits and other community-based organizations who wish to distribute them for educational purposes. The downloadable PDF file on the publication webpage makes it easy to instantly produce a professional-looking brochure using an office printer.
Fraud/Scams
- Protect Yourself From Identity Theft (Spanish): ¡Se trata de su buen nombre!
- Q&A about Protecting Your Finances for Servicemembers and Vets
- Questions & Answers about Internet Safety - Internet Safety Trainer’s Manual: Questions and Answers About Protecting Your Privacy and Security on the Computer
- Questions & Answers About Privacy & Your Credit Report
- Questions and answers about credit card fraud: Training Manual
- Questions and Answers About Home Equity Loan Fraud: CBO leader's guide to accompany 'Don't Lose Your Home: How to Avoid Home Equity Loan Fraud' fact sheet
- Questions and Answers about Savvy Online Shopping and Dispute Resolution
- Rebuilding Good Credit - Class activities (Spanish)
- Rebuilding Good Credit - PowerPoint Training Slides (English)
- Rebuilding Good Credit - PowerPoint Training Slides (Spanish)
- Rebuilding Good Credit - Seminar Lesson Plan Packet
- Rebuilding Your Credit - Leader’s Guide
- Recognizing Credit Card Fraud
- Recognizing Credit Card Fraud (Chinese)
- Recognizing Credit Card Fraud (Korean)
- Recognizing Credit Card Fraud (Spanish)
- Recognizing Credit Card Fraud (Vietnamese)
- Resources for consumers impacted by the COVID-19 outbreak
- Resources for consumers impacted by the COVID-19 outbreak (Chinese)
- Resources for consumers impacted by the COVID-19 outbreak (Spanish)
- Savvy Online Shopping - PowerPoint Slides
- Savvy Online Shopping - Seminar Lesson Plan and Class Activities
- Savvy Online Shopping: How to resolve a dispute
- Savvy Online Shopping: How to resolve a dispute (Spanish)
- Savvy Online Shopping: Tips for trouble-free transactions
- Savvy Online Shopping: Tips for trouble-free transactions (Spanish)
- Security Freeze Backgrounder: Questions and Answers About Placing, Lifting and Removing a Credit Report Security Freeze
- Slammed!: What to do when your long distance service is switched without your permission
- Steering clear of pandemic-related scams: Coping with COVID-19
- Steering clear of pandemic-related scams (Chinese): 應對COVID-19(新冠肺炎)
- Steering clear of pandemic-related scams (Korean): COVID-19에 대한 대응
- Steering clear of pandemic-related scams (Spanish): Cómo hacerle frente al COVID-19
- Steering clear of pandemic-related scams (Vietnamese): Đối Phó với COVID-19
- Telemarketing Calls: Learn how to get results
- Telemarketing Calls (Chinese): Learn how to get results
- Telemarketing Calls (Korean): Learn how to get results
- Telemarketing Calls (Spanish)
- Telemarketing Calls (Vietnamese): Learn how to get results
- What Asian Americans Should Know About Insurance Fraud: A Training Manual for Community-Based Organizations
- What to know about gift cards
- You Can Help Fight Phone Fraud
- You Can Help Fight Phone Fraud (Spanish)
- Your Digital Dollars: Banking online safely: Protect your identity and accounts while banking by computer
- Your Digital Dollars: Lesson Plan and Class Activities
- Your Digital Dollars: Mobile banking and mobile payments: Make financial transactions safely on the go
- Your Digital Dollars: PowerPoint Training Slides
- Your Digital Dollars: Safety and privacy in online and mobile transactions: Protect your identity and data while banking or paying digitally