Published: July 2012

Improvements should be made to CFPB’s consumer complaint database

Coalition: Consumer Action

In a letter to the Consumer Financial Protection Bureau (CFPB), Consumer Action and other advocates recommend expanding the type of complaints included in the new public database and ask that the database be made more user friendly. Consumer Action advocates for making actual complaint narratives public (while redacting personal info) and asks the Bureau to collect protected class data (where consumers are willing) to detect patterns of discrimination while protecting personal info.

Lead Organization

Consumer Action

Other Organizations

Americans for Financial Reform | California Reinvestment | Coalition Center for Digital Democracy | Consumer Action | Consumer Federation of America | Consumers Union
| Demos
| Empire Justice Center | NAACP
| National Association of Consumer Advocates
| National Consumer Law Center (on behalf of our low income clients)
| National Fair Housing Alliance
| National People’s Action
| Neighborhood Economic Development Advocacy Project (NEDAP)
| New Jersey Citizen Action
| OMB Watch
| Project on Government Oversight (POGO)
| Privacy Rights Clearinghouse
| Public Citizen
| The Institute for College Access & Success and its Project on Student Debt (TICAS) | U.S.PIRG
| World Privacy Forum

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Improvements should be made to CFPB’s consumer complaint database   (CFPB_Complaint_DB_Folo_Comments_FNL_7-19-12.pdf)