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Through education and advocacy, nonprofit Consumer Action fights for strong consumer rights and policies that promote fairness and financial prosperity for underrepresented consumers nationwide.

 

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Newsletters & Special Reports

Consumer Action INSIDER - September 2022 The September issue of INSIDER brings you stories about some new grants and initiatives at Consumer Action, as well as standard features, like Hotline Chronicles (a terrible snafu with airline tickets) and CFPB Watch (a rundown of what the Consumer Financial Protection Bureau has been up to). Learn about some upcoming class action settlements, too. (Wednesday, August 31, 2022)

SCAM GRAM: Quack, quack quackery Even if it quacks like a duck, it might not be one. Stay safe out there—defend against scams by reading the monthly SCAM GRAM! (Monday, August 15, 2022)

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Recent Publications

What to know about smartphone warranties

Library: English | What to know about smartphone warranties  This tip sheet offers basic but important information about smartphone warranties, your rights, and how to make a warranty claim. Category: Consumer Rights Telecom on Aug 21, 2022

Smartphone warranties: Understanding and exercising your rights

Library: English | Smartphone warranties: Understanding and exercising your rights  

A smartphone can be a big investment, so it’s important to know you’ll be protected if you get a device with some sort of defect. This guide explains how smartphone warranties work, why extended warranties and insurance aren’t always a good idea, your warranty rights under the law, how to file a claim, and what to do if you’re dissatisfied with how your claim is handled.

Category: Consumer Rights Telecom on Aug 18, 2022

Affordable Connectivity Program

Library: English | Affordable Connectivity Program Tribal lands residents can get free internet service with enhanced benefit  This publication provides details about the FCC's Affordable Connectivity Program (ACP) for Tribal lands residents, which provides a monthly benefit of $75 that is applied to the cost of your internet service, resulting in a lower bill. Category: Internet on Mar 24, 2022

Take action! Exercise your rights under the California Consumer Privacy Act (Spanish)

Library: Spanish | Take action! Exercise your rights under the California Consumer Privacy Act (Spanish)  The California Consumer Privacy Act (CCPA) gives residents important rights regarding the personal information that businesses collect about them. This guide explains who and what is covered by the CCPA, describes how you can exercise your rights, and offers tips for keeping your personal data under wraps. Filed Under: Privacy Rights on Mar 15, 2022

Get Credit for Your Hard Work (2021 Tax Year)

Library: English | Get Credit for Your Hard Work (2021 Tax Year) Low-income working taxpayers may qualify for the federal EITC  The Earned Income Tax Credit (EITC) helps low-income working taxpayers and families get more money back when they file their federal income tax return. This publication contains EITC guidelines for the 2021 tax year (for taxes due in April 2022). Category: Money Management Taxes on Jan 27, 2022

Press release: Survey shows Californians are still unaware of privacy rights

Library: English | Press release: Survey shows Californians are still unaware of privacy rights Greater educational outreach, better rights notices would help residents get more out of the California Consumer Privacy Act  Consumer Action and Consumer Federation of America announce in this press release the launch of their California Privacy Initiative, a project supported by the Rose Foundation, and aimed at educating Californians about the California Consumer Privacy Act (CCPA) and encouraging them to exercise their CCPA rights. Category: Privacy Rights on Jan 10, 2022

Executive Summary: Survey Shows Too Many Californians Are Still Unaware of Privacy Rights

Library: English | Executive Summary: Survey Shows Too Many Californians Are Still Unaware of Privacy Rights  This brief report highlights the key takeaways from of a survey of 1,507 California adults regarding their awareness of and experience with some key provisions of the California Consumer Privacy Act (CCPA). Category: Privacy Rights on Jan 10, 2022

Survey Report: Too Many Californians Are Still Unaware of Privacy Rights

Library: English | Survey Report: Too Many Californians Are Still Unaware of Privacy Rights  A survey of 1,507 California adults revealed that many Californians are unaware of their rights under the California Consumer Privacy Act (CCPA), while others found that exercising their rights was too complicated, or they were not entirely satisfied with businesses’ responses. This report lays out the revealing results of this survey, commissioned by Consumer Action and Consumer Federation of America (CFA) as part of their California Privacy Initiative. Category: Privacy Rights on Jan 10, 2022

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