What We Do

Consumer Action advances consumer rights, nation-wide, by referring complaints, publishing educational materials in multiple languages, advocating for consumers in the media and before lawmakers, and comparing prices on credit cards, bank accounts and long distance services.

  • About Consumer Action

    Consumer Action is a national non-profit advocacy and education organization that has served consumers since 1971. Consumer Action has a national reputation for multilingual consumer education and advocacy in the fields of credit, banking, privacy, insurance and utilities.

  • Advocacy & Media

    Promoting pro-consumer policy, regulations and legislation and helping consumers be heard by those in power is an important part of Consumer Action’s work. We accomplish our goals through networking, coalition building, lobbying and media outreach.

  • Coalition Activism

    Consumer Action is an active member of many coalitions of like-minded organizations working to promote social change.

  • Community Outreach—AAPI Populations

    Consumer Action serves the Asian-American Pacific Islander (AAPI) communities with multilingual publications, financial literacy programs, stipend grants, in-language media outreach, consumer hotline and multilingual website.

  • Consumer Action Issues and Positions

    Consumer Action focuses its work on a group of issues: financial services, housing and mortgage lending, insurance, telecommunications and privacy. Here we outline our positions on many important elements of these topic areas.

  • Consumer Information & Assistance

    Consumer Action provides free, non-legal advice and referrals on a wide range of issues, in Chinese, English and Spanish.

  • Corporate Advisory Board (2021)

    Consumer Action’s Corporate Advisory Board assists the executive director with engagement and fundraising strategies.

  • Internet and Online Services

    Consumer Action was among the first consumer organizations to establish a presence on the Internet when its website launched in the late 1990s.

  • Multicultural/Multilingual Outreach and Training

    Consumer Action provides educational materials, training and support to an extensive network of community-based organizations nationwide.

  • Multilingual Publications

    Consumer Action distributes between a quarter and a half a million publications annually in five languages, making it possible to serve limited English speaking populations in every state. Our publications are available in English, Spanish, Chinese, Korean, Vietnamese and other languages as well.

  • Serving Spanish-Speaking Consumers

    This article outlines the ways that Consumer Action serves the Hispanic/Latino community.

  • Translation Services

    Consumer Action’s translation services, available in Chinese, Korean, Spanish and Vietnamese, can help your organization accurately convey the meaning and tone of original English publication.



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