consumeraction

Outreach & Training

Consumer Action’s multilingual and multicultural Community Outreach Managers counsel consumers, offer technical advice, conduct train-the-trainer workshops and presentations at community events and national conferences and provide expert analysis and commentary to English, Spanish and Chinese media on a variety of consumer issues. Aware that the best way to reach vulnerable consumer populations is to work with trusted community entities, Consumer Action’s outreach staff leverages our national network of nearly 7,000 community-based organizations by providing… Read More »

Our Events

• Webinars teach CBO partners how to help clients deal with debt collectors
  Consumer Action and the Consumer Relations Consortium (CRC) partnered webinars in June
• Debt collection trainings a big success
  Williams and Santiago conducted training on Debt Collection in Pennsylvania
• Consumer Action, Capital One host digital literacy skills webinars
  Consumer Action hosted two webinars on Future Edge

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Training Tools

• Companion slide deck: When a collector calls: An insider’s guide to responding to debt collectors
  
• Practical Money Skills
  
• Commonwealth (formerly Doorways to Dreams Fund)
  

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Our Network

• Ohio Investor Education Program offers counseling, planning services
  The Association for Financial Counseling and Planning Education (AFCPE) rolled out its free Ohio Investor Education Program on May 19.
• Consumer protections for servicemembers and veterans
  Linda Williams was invited to a roundtable discussion on the CFPB's work on June 12
• Housing Rights Summit attendees honor National Fair Housing Month
  Williams participated in a housing rights summit in June

( View More Our Network )  

Best Practices

• Out and About: Earthquake insurance for CA residents
  Consumer Action encourages consumers to stay adequately insured and to reassess their insurance needs annually based on life changes.
• Out and About: A rule to close the payday pit of despair
  Consumer Action supports stronger federal consumer protections against payday loans
• Out and About: More transparency and accuracy in credit reporting
  Consumer Action’s Audrey Perrott attended a Credit Builders Alliance webinar titled What you need to know about new credit reporting requirements: Impacts of the NCAP for reporters and others.

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Recommended Training Tools

• Living Life Online (FTC resource)
  The nation's consumer watchdog offers great guidance for staying safe and avoiding scams online.
• CTIA’s Your Wireless Service
  CTIA - The Wireless Association has many solid resources to add to your wireless education efforts.
• Avoid ID Theft Training Kit
  The Federal Trade Commission offers a training package on ID Theft.

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Videos & Webinars

• Consumer Action YouTube Channel
  The Consumer Action YouTube Channel features short educational videos and webinars.
• FTC ‘OnGuard Online’ digital resources
  The FTC's OnGuard Online site offers free videos and other resources you can use to educate people young and old about digital communications.
• Using data effectively to build a ‘Culture of Health’
  Perrott attended a meeting to learn how social media and mobile health technology can be used to improve health outcomes.

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