consumeraction

Outreach & Training

Consumer Action’s multilingual and multicultural Community Outreach Managers counsel consumers, offer technical advice, conduct train-the-trainer workshops and presentations at community events and national conferences and provide expert analysis and commentary to English, Spanish and Chinese media on a variety of consumer issues. Aware that the best way to reach vulnerable consumer populations is to work with trusted community entities, Consumer Action’s outreach staff leverages our national network of nearly 7,000 community-based Read More »

Our Events

• Community event on job training and apprenticeship programs
  Outreach staff conducted training on the Job Training School module.
• Sponsors sought for our ninth annual conference
  Details on Consumer Action's 9th National Consumer Empowerment Conference in Nov 2018.
• Webinars explain new cross-border credit reporting tool
  Nova’s business development team and Consumer Action’s Nelson Santiago facilitate webinars on May 9.

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Training Tools

• Teaching Adults: Making Your Training Stick (PowerPoint Slides)
  Consumer Action's free slide presentation focuses on different "learning styles" to help you reach all the adults who attend your trainings.
• Finding the Right Job Training School Reference/Resource Sheet
  This trainer’s reference/resource sheet corresponds to part two of Consumer Action’s Finding the Right Job Training School module. The sheet can be reproduced freely for educational purposes.
• Companion slide deck: When a collector calls: An insider’s guide to responding to debt collectors
  

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Our Network

• Low-income seniors learn how to avoid fraud, and more
  TODCO Group hosted the annual event where Consumer Action staff promote publications on fraud and scams
• CASH Campaign and Consumer Action strengthen family economic stability
  Consumer Action’s Audrey Perrott talked with Sue Rogan on the CASH Campaign of Maryland
• Credit Builders Alliance gives credit where credit is due
  Credit Builders Alliance helped many organizations move consumers from poverty to prosperity by delivering training.

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Best Practices

• Help and savings hacks for income tax season
  Consumer Action provides additional resources to help you with your 2017 tax preparation.
• Bank On San Francisco connects consumers with checking, savings accounts
  Consumer Action and our partners provided details on the Bank On San Francisco program in the last quarters of 2017.
• A hidden gem for housing professionals
  The article explains how Counselor's Corner provides the tools and resources for housing counseling professionals.

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Recommended Training Tools

• Living Life Online (FTC resource)
  The nation's consumer watchdog offers great guidance for staying safe and avoiding scams online.
• CTIA’s Your Wireless Service
  CTIA - The Wireless Association has many solid resources to add to your wireless education efforts.
• Avoid ID Theft Training Kit
  The Federal Trade Commission offers a training package on ID Theft.

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Videos & Webinars

• Albert host financial technology webinars
  Consumer Action and Albert co-hosted two webinars on March 29 to educate our community partners about the Albert Genius service.
• Webinars teach CBO partners how to help clients deal with debt collectors
  Consumer Action and the Consumer Relations Consortium (CRC) partnered webinars in June
• Consumer Action YouTube Channel
  The Consumer Action YouTube Channel features short educational videos and webinars.

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