How to Be the World’s Smartest Traveler
One of our favorite consumer advocates, travel expert Christopher Elliott shares the smartest ways to travel in this tip-packed guide from National Geographic. Drawing on more than 20 years of experience as a consumer travel advocate, Elliott gives you the inside scoop on how to navigate the landmines of travel, with detailed advice on airlines, car rentals, cruises, hotels, the TSA and security, vacation rentals, passports and visas and much more!
We… More About: How to Be the World’s Smartest Traveler
Weapons of Math Destruction
In Weapons of Math Destruction: How Big Data Increases Inequality and Threatens Democracy, a former Wall Street quant sounds an alarm on the mathematical models that pervade modern life. This is about the "dark side" of Big Data.
This is the age of the algorithm. Increasingly, the decisions that affect our lives—where we go to school, whether we get a car loan, how much… More About: Weapons of Math Destruction
Chain of Title
"Chain of Title: How Three Ordinary Americans Uncovered Wall Street's Great Foreclosure Fraud" reveals the story of the enormous foreclosure fraud that caused millions of families to lose their homes based on false evidence by mortgage companies. The lenders had no legal right to foreclose—they messed up the chain of title to the properties by failing to adequately review and sign the documents. The ensuing scandal implicated dozens… More About: Chain of Title
All You Can Pay
You might not care who can access your data because you have nothing to hide. But you should care, because corporations are using your data to control your decisions. As millions of consumers carry on unaware, powerful corporations race to collect more and more data about our behaviors, needs and desires. This massive trove of data is a valuable business asset and one that milks consumers as the… More About: All You Can Pay
The Confidence Game: Why We Fall for It…Every Time
This book investigates the minds, motives and methods of con artists—and the people who fall for their cons over and over again. While cheats and swindlers may be a dime a dozen, true conmen—the Bernie Madoffs, the Jim Bakkers, the Lance Armstrongs—are elegant, outsized personalities, artists of persuasion and exploiters of trust. How do they do it? Why are they successful? And what keeps us falling for… More About: The Confidence Game: Why We Fall for It…Every Time
Author Adam Levin's new book, Swiped: How to Protect Yourself in a World Full of Scammers, Phishers, and Identity Thieves, addresses an unfortunate fact of life: identity theft here to stay. Passwords and aggressive spam folders are good but it's going to be difficult if not impossible to stop bad actors who steal identities for a living.
Swiped tells the story of a nameless… More About: Swiped
Watchdogs and Whistleblowers: A Reference Guide to Consumer Activism
This valuable collection of articles and information is a one-stop source of facts and insights about consumer activism and the consumer movement and how it led to the creation of the Consumer Financial Protection Bureau and other key financial reforms. The contributors explore hundreds of major consumer protections that have enhanced the quality of life and safety for all Americans, showing how these protections… More About: Watchdogs and Whistleblowers: A Reference Guide to Consumer Activism
The Black Box Society
Every day, corporations are connecting the dots about our personal behavior―silently scrutinizing clues left behind by our work habits and Internet use. The data compiled and portraits created are incredibly detailed, to the point of being invasive. But who connects the dots about what firms are doing with this information? "The Black Box Society: The Secret Algorithms That Control Money" argues that we all… More About: The Black Box Society
A Fighting Chance
Senator Elizabeth Warren (D-MA) tells the story of the two-decade journey that taught her how Washington really works—and how arduous it is for a changemaker in the nation's capital.
After her childhood in small-town Oklahoma, an early marriage and motherhood, Elizabeth Warren became a law professor who wrote about why people go bankrupt. She was invited to Washington, DC, to help advise Congress… More About: A Fighting Chance
In Spam Nation: The Inside Story of Organized Cybercrime-from Global Epidemic to Your Front Door, security expert Brian Krebs unveils a well-hidden world that few have seen up close. Against a backdrop of the long-running turf war between two of the largest sponsors of spam, this book explains how the conditions that gave rise to this pernicious industry still remain and are grooming a… More About: Spam Nation
Support Consumer Action
Consumer Help Desk
- Help Desk
- Submit Your Complaints
- Presente su queja
- Frequently Asked Questions
- Links to Consumer Resources
- Consumer Service Guide (CSG)
- Class Action Database
- Consumer Booknotes