Published: June 2023

Support for bill that would hold rental car companies accountable for overbooking

Consumer Action and allies voiced support for the Vehicle Rental Order Obligation Mandate (VROOM) Act, which would require rental card companies that fail to fulfill a confirmed reservation to compensate the customer.

Consumer Action joined Consumer Reports, Public Citizen, American Economic Liberties Project, and former FTC Chairman Jon Leibowitz in endorsing proposed legislation that would hold rental car companies accountable for overbooking. The Vehicle Rental Order Obligation Mandate (VROOM) Act, introduced by Congressman Robert Garcia (CA-42), would require rental car companies who cannot fulfill a confirmed reservation to compensate the customer. Currently, rental car companies are under no obligation to compensate consumers when they fail to fulfill a confirmed reservation—unlike when an airline overbooks. Under the bill, consumers would have the choice of receiving double the daily confirmed rate (up to $500/day), an upgrade at no additional charge, or a downgrade with a refund for the price difference.

Lead Organization

Congressman Robert Garcia (CA-42)

More Information

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