Help Desk FAQ



What are my rights when my flight is cancelled?

Most airlines will rebook you on their next flight to your destination on which space is available, at no additional charge. If this involves a significant delay, check with another carrier to see if it has seats and ask the first airline to switch your ticket to the other carrier. Finding extra seats may be difficult, however, especially over holidays and other peak travel times. You may also demand a refund for a cancelled flight.

Each airline has its own policies about what it will do for delayed passengers waiting at the airport. There are no federal requirements regarding these amenities or services. If you are delayed, ask the airline staff if they will pay for meals or phone calls. Some provide no amenities to stranded passengers. Some have policies to not offer amenities if bad weather or something else beyond the airline's control causes the delay.






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Consumer Help Desk