Released: December 11, 2018

Help Desk FAQ

What is a credit score and why is it important?

A credit score is an evaluation tool that converts the information in your credit report to a three-digit number that enables lenders to make quicker decisions. Credit scores help businesses predict which applicants are likely to repay loans. The better your credit report, and the credit score derived from it, the more likely it is that your credit application will be approved.

A credit score is important because whenever you apply for a mortgage or any other type of loan, a cell phone service plan, a rental home, certain types of jobs, and sometimes even insurance or utilities, your credit score is used to determine whether you are financially trustworthy.

Many companies offering credit allow customers to check their score for free on an ongoing basis. The FICO "open access" program is now offered by 50 lenders, including well-known companies such as American Express, Bank of America, Chase, Citi and Wells Fargo. Discover allows non-customers who provide personal data to get a free score, too. And, Experian's FreeCreditScore.com offers access to your score without providing a credit card or signing up for a "free trial," like some websites require.

Learn more about credit scores in Consumer Action’s Credit Reports and Credit Scores and on the Federal Trade Commission’s (FTC) website.