Help Desk FAQ



Can I receive and correct my CLUE report?

Yes, as the owner of a property, you can order a CLUE report for that address. To order your CLUE report, contact LexisNexis, the company that compiles that and other consumer reports, at 866-312-8076, or visit the LexisNexis Personal Reports website.

If you discover an error on your CLUE report (such as an invalid claim report or an incorrect loss payment, for instance) you can contact LexisNexis directly to report the problem. LexisNexis must contact the insurance company on your behalf and ask for verification. The company has 30 days to respond to LexisNexis and to provide evidence that the information it has reported is accurate. If the company does not respond within 30 days, or it cannot provide verification, LexisNexis must remove the information from the database.

As a consumer, you have the right to add notations to your individual CLUE report. For instance, if a dog bite claim occurs and you get rid of the dog, you can add a note that you no longer have the dog to the CLUE report for the property. Insurance companies are not allowed to add notations to the database.

If you are considering purchasing a property and want to see the CLUE report on it, you can ask your real estate agent to get a report from the current owner. (The report should be prepared for the specific property address and should not contain the seller's personal information, such as date of birth, Social Security number or credit score.)




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