Help Desk FAQ

Credit cards

Debit cards

Prepaid cards


What does “zero liability” on my card mean?

Many credit card issuers have a policy that their customers have no liability for unauthorized transactions. This "zero liability" policy goes beyond federal guidelines. Ask your card issuer if it has a zero liability policy and what kinds of card transactions are covered.

Debit cards with the Visa or MasterCard logo may be covered under their zero fraud liability policies, but only when the transaction is processed as a “credit,” not  when a PIN is required.

Learn more at The Balance.




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Consumer Help Desk