The popularity of online shopping has grown every year for good reason. More transactions, however, means more potential for problems. This module is designed to help consumers enjoy all the advantages of online shopping while avoiding potential hassles related to products and delivery, returns and exchanges, and pricing and payments. It also addresses ways to protect personal and payment information to avoid identity theft and fraud.
Savvy Online Shopping: Tips for trouble-free transactions
Online shopping offers all sorts of benefits, but that doesn’t mean it isn’t without potential risks. This publication explains how to reduce hassles by protecting your personal information, making wise choices about where you shop and how you pay, and taking steps to avoid disputes.
Savvy Online Shopping: How to resolve a dispute
Consumers who shop online sometimes run into problems, from delivery or product issues to billing questions or disputes. This publication explains the steps that online shoppers can take to avoid or resolve these and other problems that might arise.
Questions and Answers about Savvy Online Shopping and Dispute Resolution
Written in Q&A format, this backgrounder answers many questions about savvy online shopping that are not covered in the companion brochures.
Savvy Online Shopping - Seminar Lesson Plan and Class Activities
This packet, only available as a PDF file, provides guidance for community educators. It contains a detailed curriculum and classroom activities.
Savvy Online Shopping - PowerPoint Slides
The downloadable Savvy Online Shopping PowerPoint presentation is designed to be used in conjunction with the lesson plan, adding a visual component that will help engage learners and improve retention.
Savvy Online Shopping: Tips for trouble-free transactions (Spanish)
Las compras por internet ofrecen todo tipo de ventajas, pero esto no significa que no impliquen posibles riesgos. Esta publicación explica cómo reducir posibles problemas al proteger su información personal, tomar decisiones acertadas acerca de dónde comprar y cómo pagar, y adoptar medidas para evitar conflictos.
Savvy Online Shopping: How to resolve a dispute (Spanish)
Los consumidores que compran en línea a veces enfrentan problemas, desde problemas con la entrega o con el producto hasta dudas o disputas acerca de la facturación. Esta publicación explica los pasos que pueden tomar los compradores en línea para evitar o resolver estos y otros problemas que podrían surgir.
