Arbitration everywhere, stacking the deck of justice

 

Source: By Jessica Silver-Greenberg and Robert Gebeloff, New York Times ( Paid Registration )

On Page 5 of a credit card contract used by American Express, beneath an explainer on interest rates and late fees, past the details about annual membership, is a clause that most customers probably miss. If cardholders have a problem with their account, American Express explains, the company “may elect to resolve any claim by individual arbitration.”

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