3 ways to get your customer service complaint resolved

Source: Geoff Williams - US News

Everyone loves to complain about customer service, and over the years, businesses have given the public plenty of reasons to gripe with automated phone service, hidden fees and shoddy workmanship. But the customer isn't always right. Just ask Pat Affenito, of Sturbridge, Mass., who has worked in the restaurant and hotel industry for 20 years and has met her share of ill-mannered, boorish customers.

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