Released: October 31, 2015

Arbitration everywhere, stacking the deck of justice

Source: By Jessica Silver-Greenberg and Robert Gebeloff, New York Times (Paid Registration)

On Page 5 of a credit card contract used by American Express, beneath an explainer on interest rates and late fees, past the details about annual membership, is a clause that most customers probably miss. If cardholders have a problem with their account, American Express explains, the company “may elect to resolve any claim by individual arbitration.”

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