Is Yelp bad for small business?

Source: Caitlin Dewey - The Washington Post

Reality TV producers dream of people like Sammy and Amy Bouzaglo, the hypersensitive and slightly unbalanced restaurateurs who appeared on Fox’s “Kitchen Nightmares” this week -- and then proceeded to publicly melt down on social media, flinging all-capped profanities at the Yelp and Reddit users “working together to bring us down.”

The Bouzaglos, who own Amy’s Baking Co. in Scottsdale, Ariz., deny posting the angry comments and now claim that their Facebook and Twitter accounts were hacked. A spokesman for the couple says they’ve filed a complaint with local police.

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