Updated: February 2018

2013-2014 Accomplishments

Did you know? That in the year ending March 31, 2014, Consumer Action . . .

  • Maintained a diverse staff of 26 in San Francisco, Los Angeles and Washington, DC that collectively speaks 15 languages and/or dialects
  • Filled 1,387 bulk orders from 590 community-based organizations across the country for 526,216 copies of our free, multilingual publications
  • Traveled to 11 cities and trained 509 community group representatives across six project initiatives
  • Responded to 6,650 complaints and communications (61 percent arriving via our website and the remainder by phone) on a variety of issues, with the top five areas of complaint being defective goods, customer service, refunds/overcharges, deceptive ads/offers and tenant/landlord issues
  • Had 776,234 page views on the 10 websites we have developed and maintain
  • Passed the 1,000 mark for number of Twitter followers
  • Enabled 2,177 subscribers to compose their own email messages to their elected officials on topics of their own choosing
  • Participated as a member of nearly 50 national and state coalitions that amplified the voice of consumers on issues ranging from bank payday lending and for-profit schools that indebt and mislead students to unfair medical debt reporting and a proposed telecom merger that would harm low-income consumers
  • Enjoyed the support of 20 educational partners ranging from private foundations and financial institutions to law firms and government agencies
  • Gave dozens of in-language interviews to Chinese and Spanish television, radio and print news outlets on topics ranging from consumer credit to the CFPB’s new rules for remittances
  • Generated 4,098 emails and letters to policymakers on a variety of topics, from student loan reform to regulating data brokers, from our subscriber list of 26,631 people
  • Presented at or participated in a half-dozen conferences and panels, discussing topics including the IP transition, the CFPB’s consumer complaint database and post-recession consumer financial health
 

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