Updated: February 2018

2015-2016 Accomplishments

Did you know? That the year ending March 31, 2016, Consumer Action…

  • Maintained a diverse staff of 24 in San Francisco, Los Angeles and Washington, DC that collectively speaks 15 languages and/or dialects
  • Traveled to 13 cities and trained 390 community group representatives in person, with another 181 learners participating in three webinars
  • Awarded mini-grants of $5,000 each to six community groups that used Consumer Action’s banking inclusion materials in their financial education programs (made possible by the Rose Foundation)
  • Responded to 5,781 complaints and communications to our hotline on a variety of issues, with the top five areas of complaint being: customer service, refunds/overcharges, tenant/landlord issues, defective goods, and deceptive ads/offers
  • Ended the fiscal year with 2,693 followers on Twitter and 3,586 Facebook fans
  • Gave dozens of in-language interviews to Chinese and Spanish television, radio and print news outlets
  • Posted approximately 260 Chinese and 175 Spanish news headlines on our websites
  • Participated as a member of more than 50 national and state coalitions that amplified the voice of consumers on issues ranging from maintaining competition in the health care industry and regulating student financial aid disbursement cards to implementing new rules to protect troops from payday lenders and advancing consumer protections against unwanted robocalls and text messages
  • Had a total of 1,613,238 page views across the 12 websites we have developed and maintain, an increase of 66 percent over FY2015
  • Posted 105 cases open to claims in our Class Action database, which drew 343,625 total page views
  • Filled 1,545 bulk order requests from community-based organizations across the country for over 350,000 copies of our free, multilingual publications
  • Translated approximately four dozen publications, updated 117 brochures and printed over 236,000 copies of free materials
  • Posted 37 new or updated publications to our online library
  • Created three new training modules, five new stand-alone educational publications and four new webinars, and updated two existing consumer resources in our library
  • Had 116,827 subscribers to our email list, 2,948 of whom composed their own email messages to their elected officials on topics of their own choosing
  • Generated 74,145 emails from our subscribers to policymakers on a variety of topics, from requiring a “fiduciary rule” for investment advisers to urging the FCC to allow pay-TV customers to buy their own set-top boxes and stop paying monthly leasing fees

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