Updated: February 2018

2016-2017 Accomplishments

Did you know? That the year ending March 31, 2017, Consumer Action...

  • Maintained a diverse staff of 25 in San Francisco, Los Angeles and Washington, DC, that collectively speaks 15 languages and/or dialects
  • Traveled to eight cities and trained 242 community group representatives in person, with another 394 learners participating in our webinars
  • Responded to 6,984 complaints and communications to our hotline on a variety of issues, with the top five areas of complaint being: customer service, refunds/overcharges, deceptive ads/offers, defective goods, and home construction/repair issues
  • Ended the fiscal year with 3,189 followers on Twitter and 4,169 Facebook followers
  • Posted 239 Chinese, 279 Spanish and 1,036 English news headlines on our websites
  • Participated as a member of more than 60 national and state coalitions that amplified the voice of consumers on issues ranging from maintaining the FTC’s ability to challenge deceptive multi-level marketing programs and pyramid schemes to opposing legislation that would deny justice for asbestos exposure victims
  • Had a total of 2,227,063 page views across the eight websites we have developed and maintain, an increase of 27 percent over FY2015-2016
  • Posted 158 cases open to claims in our Class Action database, which drew 693,024 unique page views, an increase of 212 percent over the previous year
  • Translated approximately five dozen publications, posted 103 new or updated publications to our online library, and printed more than 514,300 copies of free materials
  • Filled 1,382 bulk order requests from community-based organizations across the country for 392,897 copies of our free, multilingual publications
  • Had about 120,000 subscribers to our email list, 3,689 of whom composed their own email messages to their elected officials on topics of their own choosing
  • Generated 35,176 emails from our subscribers to policymakers on a variety of topics, from urging the Federal Trade Commission to adopt an updated Contact Lens Rule to supporting the Federal Communications Commission’s broadband privacy rule

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