Updated: November 2016

Community Outreach—AAPI Populations

Our work in Asian-American Pacific Islander communities

Consumer Action, a national non-profit consumer education and advocacy group since 1971, serves the Asian-American Pacific Islander (AAPI) communities through its multi-lingual publications, educational seminars, training programs, stipend programs, in-language media outreach, consumer hotline and comprehensive website at www.consumer–action.org.

Free In-Language Publications

In the last year, Consumer Action distributed approximately 150,000 free, financial literacy publications to 420 agencies serving AAPI communities in 41 states, including Washington D.C. These brochures and training materials are available in Chinese, Vietnamese and Korean. Consumer Action interacts monthly with its network of over 9,000 community groups nationwide.

Online In-Language Materials

Consumer Action is the only organization (including the U.S. government) that distributes free educational materials in Chinese, Korean, Vietnamese, English, and Spanish to groups on an on-going basis. Of these, 64 different publications are available on Consumer Action’s website in Chinese, Vietnamese and Korean, with more being added regularly.

These materials are available in html and pdf format for people to download and make multiple copies for educational use. Online access to these materials provides a cost effective way for agencies with limited funding to meet the needs of its varied AAPI communities.

Training Programs

Consumer Action’s commitment extends well beyond the written word. In California, Consumer Action regularly offers financial literacy seminars in Chinese.

Our multi-cultural staff, comprised of Chinese, Filipinos, Indians, Indonesians, Latinos, African Americans and Caucasians, also conducts train-the-trainer meetings for staff of community groups to provide them with the knowledge and materials to educate clients and consumers. Consumer Action creates, publishes, and distributes training materials, educational publications, and provides training support to community groups on a continual basis.

Of the 2,077 agencies trained by Consumer Action, in the last three years, 256 serve AAPI communities in 31 states (including Washington, DC).

Stipend Programs

Consumer Action made grants of $1,000 to $5,000 available to 16 organizations to provide financial education in AAPI communities using our free materials.

Types of Educational Materials

In-language materials most requested by Asian-American Pacific Islander communities are Consumer Action’s financial education publications such as Banking Basics, Talking to Teens about Money, Building and Keeping Good Credit, Saving to Build Wealth, Credit Card Terms, Families & Credit Cards, and Identity Theft. These brochures and training materials were made possible through funding from Capital One and American Express. These two companies also funded Consumer Action’s stipend programs.

Other popular in-language publications are Get Credit for Your Hard Work (Earned Income Tax Credit), How to Send Money Home, Choosing a Wireless Service Provider (Cell phones), Get a Car Loan & Recognizing Credit Card Fraud. These materials were made available through funding from Bank of America, AT&T, Washington Mutual, and Verizon.

For information on how to order these and other free Consumer Action materials in bulk contact Kathy Li, Director, CA San Francisco office, 415-777-9648 or .(JavaScript must be enabled to view this email address) or download directly at www.consumer-action.org.



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