Postings

Advocates tell Santander: stop racial profiling in auto lending
Advocates called on Santander Consumer USA Holdings Inc., a Dallas-based auto lender, to end its practice of allowing car dealers to add interest to a vehicle loan unrelated to the borrower’s creditworthiness.

Groups tell temporary CFPB director: Hands off the public database!
71 consumer, civil rights, fair lending, privacy, legal services and community groups called on Acting Director Mick Mulvaney to maintain one of the few tools consumers have to check out a financial services company: the CFPB's consumer complaint database. Mulvaney has threatened to ban public access to the public database.

If companies can protect user data in Europe, they can protect it everywhere
Consumer Action joined 27 groups in calling on some of the world’s largest companies – including Facebook, Google and Amazon, as well as digital advertisers like Nestle, Walmart and JPMorgan Chase – to use Europe’s impending General Data Protection Regulation regime as a baseline standard worldwide for all of their services, including in the U.S.

Modernizing Medicare education tools empowers seniors
Coalition advocates urged the Centers for Medicare & Medicaid Services (CMS) to continue its efforts to improve and enhance the information and decision-making tools available to Medicare beneficiaries, in order to better enable seniors to make informed decisions and become active choosers in their health coverage.

FHFA announces major upgrades to mortgage application process for LEP borrowers
Consumer Action joined advocates in applauding the Federal Housing Finance Agency (FHFA) in its efforts to improve its affordable housing goals and to reach underserved communities.

Consumer groups stand up to threats to take complaint database dark
Consumer, privacy, civil rights and fair lending groups from across the nation called on temporary, Acting Director Mick Mulvaney today to retain availability of the Consumer Financial Protection Bureau’s (CFPB) complaint tool after recent threats to ban public access to the public complaint database.

Border wall funding is a waste of taxpayer dollars
Funding for a border wall has faced strong opposition from a diverse coalition of organizations that include Latino, civil rights, consumer, environmental, faith and border community groups. The coalition has spent months advocating against the militarization of the border and the vilification of border and immigrant communities. As Congress moves forward with the FY2019 appropriations process, we urge leadership to reject efforts to continue funding additional border wall construction that draws scarce resources away from urgently needed infrastructure.

Last-ditch effort to prevent auto lending discrimination fails
Consumer Action and its allies wrote to Congress on April 16 to plead that it not interfere with the Consumer Financial Protection Bureau’s efforts to prevent auto loan discrimination. The Bureau’s “guidance” to car lenders sought to end a common discriminatory practice to charge some borrowers more in interest and fees, regardless of their creditworthiness (“dealer mark-ups”). Even though these discriminatory violations still occur, the Senate on April 18 moved to eliminate the 2013 guidance document, allowing the practice to continue. These discretionary auto dealer mark-ups result, in some cases, in African Americans and Latinos paying more than similarly situated white borrowers.

Facebook’s facial recognition violates consumers’ privacy
Consumer Action joined the Electronic Privacy Information Center and other consumer and privacy advocates in filing a complaint with the Federal Trade Commission regarding Facebook’s use of facial recognition software. The Facebook feature identifies people uploaded in users’ photos by suggesting the names of “friends” it recognizes. This practice of scanning and collecting biometric facial matches is deceptive and ignores the explicit privacy preferences of many Facebook users.

Transparency lacking in California arbitration proceedings
More than 30 national and California-based consumer, labor and civil rights organizations—including Consumer Action—wrote to California Attorney General Xavier Becerra on March 21 urging him to investigate private arbitration firms for violating state law. California requires these firms to periodically disclose basic information about claims they’ve heard so as to inform the public. The 2003 law requires that firms name the corporations and firms involved in the proceeding, the nature of the dispute, and whether the consumer or non-consumer party prevailed, among other information.

Quick Menu

Facebook FTwitter T

Consumer Help Desk

Advocacy