Freeze Your Credit File

Leave ID thieves out in the cold

A credit file "security freeze" is a preventive tool to help you avoid identity theft and to block impostors from using your personal information to establish credit. This publication explains how to "freeze" your credit file, which prevents new credit from being established in your name until you temporarily or permanently lift the freeze.

Freeze Your Credit File

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A new law going into effect Sept. 21, 2018, will make security freezes free to all consumers. We are working on updating our publications to reflect this and other changes under the law. Updated versions will be available by the end of September (English) and October (translations). The FTC will also post links to the credit bureaus’ new, dedicated security freeze webpages at on or before Sept. 21.

Each year, millions of U.S. consumers become victims of identity theft. ID theft is a growing crime in which thieves use stolen personal information, such as a Social Security number, to open new credit accounts in someone else's name. When their crime is discovered, the crooks move on, leaving their victims to deal with the fraudulent debts.

To avoid ID theft, you must take steps to protect yourself. One way is to "freeze" your credit file. This means that new credit cannot be established in your name until you lift the "security freeze."

What is a security freeze?

credit reports imagesA security freeze prevents anyone from opening new credit accounts in your name by making your credit file off-limits to prospective creditors—and crooks.

In the typical credit application process, a creditor will request the applicant's credit report or credit score from one of the nation's three major credit reporting agencies: Equifax, Experian and TransUnion. (These businesses compile information about your credit accounts and payment history from businesses that have lent you money.) The creditor uses this information to determine if the applicant is creditworthy. If you are creditworthy, it means you are someone the business wants to lend money to.

Creditors and lenders who are denied access to an applicant's credit file can't evaluate the borrower's credit history. This usually means the credit request will be denied. That's a good thing if a crook is trying to access your credit.

Under a security freeze, your credit report is off-limits to prospective creditors and others who use it in their decision-making process—insurance companies, landlords, employers who need to do a background check, cell phone companies and utilities, for example. You have the right to lift the freeze before applying or giving permission to check your credit. This is easily done with the personal identification number (PIN) or password that the credit reporting agency gives you.

A security freeze will not keep out anyone with whom you already have an account or other business relationship.

Should I put my credit on ice?

Consider both the benefits and drawbacks of locking your credit file before you decide whether or not to place a security freeze.


  • A security freeze can stop imposters from opening new accounts in your name.
  • In most cases, placing a security freeze—and lifting it—is free for victims of ID theft.
  • A freeze does not stop you from getting new credit or other services.
  • The freeze does not expire—it remains in effect until you remove it.
  • Freezing provides much greater protection and typically costs much less than a monthly credit monitoring service.
  • A freeze does not affect your credit score.


  • A security freeze is only effective if you activate it at all three credit reporting agencies.
  • Depending where you live, non-victims may pay up to $30 to place the freeze with all three agencies. (Freezes for non-victims are free to implement in some states, though there may be a fee to lift or remove the freeze.) Visit for a state-by-state listing of credit freeze laws, fees and procedures.
  • In most states, non-victims must pay a fee whenever they ask to temporarily lift the freeze, and when they permanently remove it. While free in a few states, a temporary lift can cost non-victims in other states up to $12.
  • Except in states that have passed laws requiring a quicker response, a security freeze can take up to three business days to be lifted, delaying your credit application or other transaction and making "instant credit" unavailable to you. (In reality, a lift often can be instituted within about 15 minutes of the request.)
  • A freeze does not prevent fraud involving your existing bank or credit accounts.

Who should consider a security freeze?

A security freeze is not always the best choice for everyone. But, if you are a victim of identity theft or believe you are at increased risk, a security freeze can provide protection and peace of mind.

Stolen personal information can be sold or exchanged among identity thieves, which means that all victims should consider a security freeze. Placing, lifting and removing the freeze is, in most cases, free for identity theft victims.

Consumers whose Social Security number has been revealed unintentionally—through a company "security breach" or a lost wallet, for example—can freeze their credit files as a precaution.

A security freeze can be inconvenient, particularly if you're actively seeking new credit or doing other things (like applying to rent a home) that require your credit file to be accessible. That's why consumers considering a freeze should take into account their particular circumstances.

Before making a decision, consider the likelihood that you will become a fraud victim, the extent to which the freeze would delay important transactions, and whether the extra peace of mind is worth the cost and extra effort.

Freezing your credit file

Freeze fees, required materials and procedures vary from state to state and among the three credit reporting agencies. Contact each of these credit reporting agencies to get state-specific instructions for placing a security freeze on your credit file.


Phone: 800-349-9960

Website: Visit, or click here to go directly to the "freeze" page.


Phone: 888-397-3742



Phone: 888-909-8872

Website: Go to, click on “Credit Report Assistance” near the top of the page, and then choose the “Credit Freeze” option (or follow any homepage prompts to go directly to the "freeze" page).

In most (but not all) cases, there is no charge for identity theft victims to place, lift or remove a freeze. You will, however, need to provide a copy of an identity theft report you have filed with law enforcement. Fees vary for non-victims, and some states’ laws entitle all consumers, not just victims, to free freezes.

If you're married, both you and your spouse must freeze your separate credit files to fully protect your household. In most states it will cost you no more than $60 ($10 each), and many states charge about half that.

After processing your request, each agency will mail you a confirmation letter and a PIN or password that you will use whenever you temporarily lift the freeze, and if you permanently remove it.

In many states, you can choose to lift the freeze for a specific period of time or for a particular creditor or other credit report user. If you temporarily lift the freeze for a particular third party, you will provide a unique access code to that person or business so that they can access your credit report.

Assistance and information

Consumers Union provides an online state-by-state list of security freeze laws, maximum allowable fees and agency instructions.

Get a free credit report from each credit reporting agency once every 12 months.
Phone: 877-322-8228

Opt out of receiving certain types of marketing mail, including pre-approved credit offers that an ID thief could intercept.
Phone: 888-5OPTOUT (888-567-8688)

The Identity Theft Clearinghouse of the Federal Trade Commission offers more about consumer protection.
Phone: 877-IDTHEFT (877-438-4338)

Published / Reviewed Date

Published: October 01, 2017

Download File

Freeze Your Credit File
File Name: Credit_Freeze_2017_EN.pdf
File Size: 0.58MB


Consumer Action's Privacy Information Project

Filed Under

Credit Reports/Scores   ♦   ID Theft   ♦  


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