Library: English | Wireless Phone Service: Learn how to get results

Whether you see your cell phone as a convenience or a necessity, you want service that will meet your needs at the best price. This fact sheet explains your options for wireless service. It also provides tips for managing your wireless costs, protecting yourself against fraud and theft, and handling billing or service issues.

Library: English | You Make the Call: Selecting the right Phone Services for You

There are a variety of phones, communications methods, calling plans and carriers. This publication is designed to help you choose the equipment and services that best meet your needs.

Library: English | Phone Services Leader’s Guide: Questions & Answers About Landline, Wireless and Voice over Internet Protocol (VoIP) Phone Services

This Leader’s Guide can help answer some questions about how to choose the best phone service for each individual and household.

Library: English | You Make the Call —Training Guide

This training guide is designed to help trainers and teachers present a seminar on how to choose the best phone service for each individual and household. It covers phone service options such as landline, VoIP and wireless. It is available as a PDF download only. Companion brochure, leader’s guide and PowerPoint training slides are available.

Library: English | You Make the Call — PowerPoint Training Slides

This PowerPoint training file outlines various residential phone services. It is available for download in the “Download File” section. Companion brochure, leader’s guide and lesson plan are available.

Library: English | Protect Your Phone Records

Phone records are an important source of private information that someone might try to access without your consent for illegal or harmful purposes. This publication can help you understand who would want to access your phone records, why they might want to do it, how they try to access your private information and what you can do to reduce the chances of becoming a victim. A companion Leader’s Guide is available.

Library: English | Protect Your Phone Records - Leader’s Guide

Pretexting is a method of obtaining someone else’s personal information, including phone records, under false pretenses. This Leader’s Guide, written in question-and-answer format, will help give trainers background on the techniques pretexters use, the damage they can do to victims, various laws and regulations that keep phone records private, how to protect personal data and how victims can file complaints. A companion brochure is available.

Library: English | Protect Your Phone Records - Lesson Plan

This lesson plan, which explains why phone records contain private information that someone might try to access without consent for illegal or harmful purposes, is designed to help you lead trainings and seminars. The 13-page packet, part of the Protecting Your Phone Records series, contains a detailed curriculum, classroom activities and worksheets for participants. (Note: It is only available as a PDF file.)

Library: English | Protect Your Phone Records - PowerPoint Slides

The Protect Your Phone Records PowerPoint slides explain who would want to access your phone records, why they might want to do it, how these people try to access your private information and what you can do to reduce the chances of becoming a victim. The PowerPoint slides can be downloaded from the “Download File” section.

Library: English | Choosing a Wireless Service Provider

The wireless world offers broad choices among service providers, calling plans, and phones. Low-priced equipment and rates make wireless calling affordable for many individuals and families. Plus, today’s cell phone is not just for talking - it can be used to snap photos, surf the Internet, send email, play games, and more. With so much to choose from, it can be a challenge to figure out what’s best for you.