English Library: Telecom
Most Consumer Action publications are available for download, some available in bulk for non-profit or government agencies to distribute for educational purposes. Further info can be found on the How To Order Consumer Action's Publications page.
Library: English | Getting Up to Speed: Broadband internet for low-income households
Today, high-speed home internet service (broadband) is virtually a necessity for everything from finding a job to doing homework. However, many low-income households are at a disadvantage because broadband has been unaffordable for them. This fact sheet explains more about broadband, including its importance, benefits, availability and pricing. It also presents special programs that offer low-income households fast home internet service at a discount.
Category: Internet Telecom on Nov 14, 2016
Library: English | IP Transition: Making the Switch: The next communication evolution
This fact sheet explains what Internet-based (IP) telephone service is, why the transition away from traditional (copper-based landline) phone service is happening and what advantages this type of connection offers for consumers. The brochure also explains consumers’ service options and how they can make a smooth transition.
Category: Telecom on Jan 30, 2015
Library: English | Questions & Answers about the IP Transition: Connecting you with new changes to the phone system
This backgrounder answers many of the questions that consumers may have about the transition from traditional (copper-based landline) phone service to Internet-based service. Written in Q&A format, the guide introduces terms consumers should understand, explains how the transition will take place and why it’s important to them, and addresses nuts-and-bolts concerns they may have about switching to a new type of service.
Category: Telecom on Jan 30, 2015
Library: English | Lifeline Eligibility and Application Worksheets
These worksheets will help consumers determine if they are eligible for Lifeline discounts and track their progress through the application and renewal process. A short “quiz” can be used in class to help participants understand key points about the Lifeline program.
Category: Telecom on May 15, 2014
Library: English | California LifeLine Case Studies
These five case studies will give Lifeline workshop participants an opportunity to apply what they have learned about California LifeLine discounts, service options and eligibility.
Category: Internet Telecom on May 15, 2014
Library: English | Connect to California LifeLine and Save! (2020): Discounted telephone service can help your family stay in touch
California LifeLine provides discounts on basic residential wireline (home phone) or wireless telephone service to eligible low-income households. Consumers who qualify for California LifeLine pay a fraction of the regular cost for telephone connection or activation and monthly service. This brochure explains the features and benefits of Lifeline phone service, how to apply for the program and what you must do to continue participation.
COVID-19 NOTE: To prevent any loss of LifeLine discounts for program participants and applicants during the pandemic, the California Public Utilities Commission (CPUC) has temporarily suspended certain enrollment and renewal requirements until at least June 30, 2020. As the COVID-19 crisis develops, the CPUC will consider extending the suspension period and/or implementing other measures to ensure continued access to program benefits.
Category: Internet Telecom Wireless on May 12, 2014
