Library: English | What to know about smartphone warranties
This tip sheet offers basic but important information about smartphone warranties, your rights, and how to make a warranty claim. Category: Consumer Rights Telecom on Aug 21, 2022

Library: English | Smartphone warranties: Understanding and exercising your rights

A smartphone can be a big investment, so it’s important to know you’ll be protected if you get a device with some sort of defect. This guide explains how smartphone warranties work, why extended warranties and insurance aren’t always a good idea, your warranty rights under the law, how to file a claim, and what to do if you’re dissatisfied with how your claim is handled.

Library: English | Lifeline and the Affordable Connectivity Program: Discounted phone and internet for low-income households
Broadband (high-speed) internet service is essential for conducting the necessary tasks of daily life, including learning and doing homework, telecommuting, looking for a job, banking, and accessing remote health services. This guide introduces the two federal programs that offer discounts on home broadband and wireless data service for qualifying low- and moderate-income households. Category: Internet Telecom Wireless on Jul 01, 2021

Library: English | Resources for consumers impacted by the COVID-19 outbreak

In response to the coronavirus outbreak, Consumer Action created this guide to inform consumers about public and private resources as they became available to help deal with the economic fallout of the pandemic.

Library: English | Getting Up to Speed: Broadband internet for low-income households

Today, high-speed home internet service (broadband) is virtually a necessity for everything from finding a job to doing homework. However, many low-income households are at a disadvantage because broadband has been unaffordable for them. This fact sheet explains more about broadband, including its importance, benefits, availability and pricing. It also presents special programs that offer low- and moderate-income households fast home internet service at a discount.

Library: English | IP Transition: Making the Switch: The next communication evolution

This fact sheet explains what Internet-based (IP) telephone service is, why the transition away from traditional (copper-based landline) phone service is happening and what advantages this type of connection offers for consumers. The brochure also explains consumers’ service options and how they can make a smooth transition.

Library: English | Questions & Answers about the IP Transition: Connecting you with new changes to the phone system

This backgrounder answers many of the questions that consumers may have about the transition from traditional (copper-based landline) phone service to Internet-based service. Written in Q&A format, the guide introduces terms consumers should understand, explains how the transition will take place and why it’s important to them, and addresses nuts-and-bolts concerns they may have about switching to a new type of service.

Library: English | Lifeline Eligibility and Application Worksheets

These worksheets will help consumers determine if they are eligible for Lifeline discounts and track their progress through the application and renewal process. A short “quiz” can be used in class to help participants understand key points about the Lifeline program.

Library: English | California LifeLine Case Studies

These five case studies will give Lifeline workshop participants an opportunity to apply what they have learned about California LifeLine discounts, service options and eligibility.

Library: English | California LifeLine Public Assistance Programs

Detailed description of various federal and state assistance programs.