English Library: Telecom

All Consumer Action publications are available online, with most also available as a PDF download. Government agencies, nonprofits and other community-based organizations who wish to distribute our publications for educational purposes can use the PDF file to instantly produce a professional-looking brochure using an office printer.

What to know about smartphone warranties

Library: English | What to know about smartphone warranties
This tip sheet offers basic but important information about smartphone warranties, your rights, and how to make a warranty claim. Category: Consumer Rights Telecom on Aug 21, 2022

 
Smartphone warranties: Understanding and exercising your rights

Library: English | Smartphone warranties: Understanding and exercising your rights

A smartphone can be a big investment, so it’s important to know you’ll be protected if you get a device with some sort of defect. This guide explains how smartphone warranties work, why extended warranties and insurance aren’t always a good idea, your warranty rights under the law, how to file a claim, and what to do if you’re dissatisfied with how your claim is handled.

Category: Consumer Rights Telecom on Aug 18, 2022

 
Lifeline and the Affordable Connectivity Program

Library: English | Lifeline and the Affordable Connectivity Program: Discounted phone and internet for low-income households
Broadband (high-speed) internet service is essential for conducting the necessary tasks of daily life, including learning and doing homework, telecommuting, looking for a job, banking, and accessing remote health services. This guide introduces the two federal programs that offer discounts on home broadband and wireless data service for qualifying low- and moderate-income households.

PROGRAM UPDATE: Due to a lack of additional funding from Congress, the Affordable Connectivity Program has placed a freeze on new ACP applications and enrollment. Consumers must be approved and enrolled with an internet service provider by 11:59 p.m. ET on Feb. 7 to receive the ACP benefit. Consumers who are enrolled in the ACP will continue to receive their benefit through April 2024. (This is an estimate, and could change.) If Congress decides to provide more funding for the ACP, the FCC will provide further guidance and instructions on how the program will proceed, and Consumer Action will update this message. Learn more here.
Category: Internet Telecom Wireless on Jul 01, 2021

 
Resources for consumers impacted by the COVID-19 outbreak

Library: English | Resources for consumers impacted by the COVID-19 outbreak

In response to the coronavirus outbreak, Consumer Action created this guide to inform consumers about public and private resources as they became available to help deal with the economic fallout of the pandemic.

Category: Banking COVID-19 Pandemic Fraud/Scams Insurance Medical/Healthcare Mortgages Student Loans Taxes Telecom Tenant Rights on Jul 04, 2020

 
Getting Up to Speed

Library: English | Getting Up to Speed: Broadband internet for low-income households

Today, high-speed home internet service (broadband) is virtually a necessity for everything from finding a job to doing homework. However, many low-income households are at a disadvantage because broadband has been unaffordable for them. This fact sheet explains more about broadband, including its importance, benefits, availability and pricing. It also presents special programs that offer low- and moderate-income households fast home internet service at a discount.

Category: Internet Telecom on Nov 14, 2016

 
IP Transition: Making the Switch

Library: English | IP Transition: Making the Switch: The next communication evolution

This fact sheet explains what Internet-based (IP) telephone service is, why the transition away from traditional (copper-based landline) phone service is happening and what advantages this type of connection offers for consumers. The brochure also explains consumers’ service options and how they can make a smooth transition.

Category: Telecom on Jan 30, 2015

 
Questions & Answers about the IP Transition

Library: English | Questions & Answers about the IP Transition: Connecting you with new changes to the phone system

This backgrounder answers many of the questions that consumers may have about the transition from traditional (copper-based landline) phone service to Internet-based service. Written in Q&A format, the guide introduces terms consumers should understand, explains how the transition will take place and why it’s important to them, and addresses nuts-and-bolts concerns they may have about switching to a new type of service.

Category: Telecom on Jan 30, 2015

 
California LifeLine Public Assistance Programs

Library: English | California LifeLine Public Assistance Programs

Detailed description of various federal and state assistance programs.

Category: Internet Telecom on May 15, 2014

 
Connect to California LifeLine and Save! (2023)

Library: English | Connect to California LifeLine and Save! (2023): Discounted telephone service can help your family stay in touch

California LifeLine provides discounts on basic residential wireline (home phone) or wireless telephone or broadband internet service to eligible low-income households. Consumers who qualify for California LifeLine pay a fraction of the regular cost for telephone connection or activation and monthly service. This brochure explains the features and benefits of Lifeline phone service, how to apply for the program and what you must do to continue participation.

Category: Internet Telecom Wireless on May 13, 2014

 
Servicemembers and Veterans Financial Empowerment Resource Sheet

Library: English | Servicemembers and Veterans Financial Empowerment Resource Sheet

This 15-page resource guide is designed to help military servicemembers, veterans and their families make ends meet and weather financial crises. The guide details government and non-profit programs that provide financial aid, housing assistance, discounts on essential living expenses, financial counseling, legal advice, job training and more.

Category: Banking Credit Housing Insurance Medical/Healthcare Military/Veterans Money Management Telecom on Jan 28, 2013

 
 

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