Library: English | Getting Up to Speed: Broadband internet for low-income households

Today, high-speed home internet service (broadband) is virtually a necessity for everything from finding a job to doing homework. However, many low-income households are at a disadvantage because broadband has been unaffordable for them. This fact sheet explains more about broadband, including its importance, benefits, availability and pricing. It also presents special programs that offer low-income households fast home internet service at a discount.

Library: English | IP Transition: Making the Switch: The next communication evolution

This fact sheet explains what Internet-based (IP) telephone service is, why the transition away from traditional (copper-based landline) phone service is happening and what advantages this type of connection offers for consumers. The brochure also explains consumers’ service options and how they can make a smooth transition.

Library: English | Questions & Answers about the IP Transition: Connecting you with new changes to the phone system

This backgrounder answers many of the questions that consumers may have about the transition from traditional (copper-based landline) phone service to Internet-based service. Written in Q&A format, the guide introduces terms consumers should understand, explains how the transition will take place and why it’s important to them, and addresses nuts-and-bolts concerns they may have about switching to a new type of service.

Library: English | Lifeline Eligibility and Application Worksheets

These worksheets will help consumers determine if they are eligible for Lifeline discounts and track their progress through the application and renewal process. A short “quiz” can be used in class to help participants understand key points about the Lifeline program.

Library: English | California LifeLine Case Studies

These five case studies will give Lifeline workshop participants an opportunity to apply what they have learned about California LifeLine discounts, service options and eligibility.

Library: English | California LifeLine Public Assistance Programs

Detailed description of various federal and state assistance programs.

Library: English | List of Toll Free Numbers for California LifeLine Service

Useful list of toll free numbers to give out to consumers while teaching the California LifeLine module.

Library: English | Connect to California LifeLine and Save! (2020): Discounted telephone service can help your family stay in touch

California LifeLine provides discounts on basic residential wireline (home phone) or wireless telephone service to eligible low-income households. Consumers who qualify for California LifeLine pay a fraction of the regular cost for telephone connection or activation and monthly service. This brochure explains the features and benefits of Lifeline phone service, how to apply for the program and what you must do to continue participation.

COVID-19 NOTE: To prevent any loss of LifeLine discounts for program participants and applicants during the pandemic, the California Public Utilities Commission (CPUC) has temporarily suspended certain enrollment and renewal requirements until at least June 30, 2020. As the COVID-19 crisis develops, the CPUC will consider extending the suspension period and/or implementing other measures to ensure continued access to program benefits.

Library: English | Servicemembers and Veterans Financial Empowerment Resource Sheet

This 15-page resource guide is designed to help military servicemembers, veterans and their families make ends meet and weather financial crises. The guide details government and non-profit programs that provide financial aid, housing assistance, discounts on essential living expenses, financial counseling, legal advice, job training and more.

Library: English | Cell Phone Savvy Training Manual: How to Make Smart Wireless Choices and Avoid Problems

This training manual, written in question-and-answer format, provides trainers with the background they need to answer consumers’ frequently asked questions about choosing, using and managing wireless service.