English Library: Consumer Rights

All Consumer Action publications are available online, with most also available as a PDF download. Government agencies, nonprofits and other community-based organizations who wish to distribute our publications for educational purposes can use the PDF file to instantly produce a professional-looking brochure using an office printer.

Economic Survival Guide for Servicemembers and Veterans

Library: English | Economic Survival Guide for Servicemembers and Veterans

This fact sheet teaches servicemembers and veterans how to recognize and avoid scams and expensive or risky financial products/services and encourages them to take advantage of the many consumer-friendly borrowing and banking options available. It also explains the special consumer finance protections that active duty servicemembers have under the law.

Category: Consumer Rights Fraud/Scams Military/Veterans Money Management on Jul 19, 2016

 
Economic Survival Guide for Servicemembers and Veterans - Seminar Lesson Plan and Class Activities

Library: English | Economic Survival Guide for Servicemembers and Veterans - Seminar Lesson Plan and Class Activities

This downloadable packet guides community educators through a 2.5-hour presentation on servicemembers’ and veterans’ consumer rights, financial services to avoid and the better alternatives that exist, how to avoid scams aimed at veterans, and where to get legal and financial help. In addition to the lesson plan (to be used in conjunction with the downloadable PowerPoint presentation), the packet includes exercises, resources and a class evaluation form.    

Category: Consumer Rights Fraud/Scams Military/Veterans Money Management on Jun 30, 2016

 
Economic Survival Guide for Servicemembers and Veterans - PowerPoint Training Slides

Library: English | Economic Survival Guide for Servicemembers and Veterans - PowerPoint Training Slides

This downloadable PowerPoint presentation is designed to be used in conjunction with the “Economic Survival Guide for Servicemembers and Veterans” lesson plan. The slides provide a visual component to the training that will help to engage learners and improve retention.

Category: Consumer Rights Fraud/Scams Military/Veterans Money Management on Jun 30, 2016

 
California’s Lemon Law

Library: English | California’s Lemon Law: Protection for new and used car buyers

This fact sheet about California’s protections for new and used car buyers explains how the state Lemon Law works, which vehicles are covered, the arbitration programs used by most car dealers and how consumers can pursue a claim in California.

Category: Auto Lending/Insurance Consumer Rights on Jul 22, 2015

 
An Employee’s Guide to Payroll Cards

Library: English | An Employee’s Guide to Payroll Cards

This four-page guide is designed to help employees who work for companies that offer a payroll card to determine whether that is their best option, understand how the cards work and how to avoid fees, and know their rights.

Category: Banking Credit Consumer Rights Money Management Prepaid Cards on Feb 19, 2014

 
Paying with Plastic

Library: English | Paying with Plastic: A Consumer Action introduction to payment cards

This two-page fact sheet explains the differences between credit, charge, debit, prepaid and gift cards. It can help you choose the best option for every transaction.

Category: Banking Credit Consumer Rights Prepaid Cards on Feb 10, 2014

 
Credit card checkout fees

Library: English | Credit card checkout fees: Consumer rights and retailer responsibilities

A 2012 court settlement between retailers and the payments industry allowed retailers to pass their credit card acceptance costs onto consumers in the form of a new fee when consumers choose to pay with a credit card. Not all merchants will charge this fee so consumers should be aware that they can avoid it by shopping around.

Category: Credit Consumer Rights Credit Cards on Dec 13, 2012

 
How to Complain

Library: English | How to Complain

This free and comprehensive booklet is designed to help you complain effectively and get results. How to Complain includes advice on how to approach businesses with a complaint; escalating a complaint through customer service or a company’s executive offices; writing emails and letters about your complaint; and documenting your complaint.

Category: Consumer Rights on Sep 26, 2012

 
 

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