English Library: Consumer Rights

Some of the following Consumer Action publications are available in bulk for non-profit or government agencies to distribute for educational purposes. Further info can be found on the How To Order Publications page.

Personal Bankruptcy: Your financial fresh start

Library: English | Personal Bankruptcy: Your financial fresh start
Bankruptcy can offer a financial fresh start for consumers overwhelmed by debt, but there is a lot to know about the process and potential consequences before a decision to file can be made. This guide explains the differences between the two types of personal bankruptcy, what is required of filers, what happens to debts and assets, alternatives to consider, the general legal process, and where to find assistance and more information. Category: Bankruptcy Credit Consumer Rights Credit Cards Debt Collection Foreclosure on Aug 29, 2017

 
Finding the Right Vocational, Technical or Trade School - Backgrounder

Library: English | Finding the Right Vocational, Technical or Trade School - BackgrounderQ&A backgrounder guide
This Consumer Action "question and answer" manual is designed to provide background information about evaluating job training schools and choosing and managing student loans for these programs. It is designed to be used in conjunction with the "Guide to Finding the Right Job Training School." There is also a lesson plan and PowerPoint presentation for use by consumer education trainers. Category: Consumer Rights on Mar 29, 2017

 
Savvy Online Shopping - PowerPoint Slides

Library: English | Savvy Online Shopping - PowerPoint Slides
The downloadable Savvy Online Shopping PowerPoint presentation is designed to be used in conjunction with the lesson plan, adding a visual component that will help engage learners and improve retention. Category: Consumer Rights Fraud/Scams Internet Prepaid Cards on Feb 22, 2017

 
Savvy Online Shopping - Seminar Lesson Plan and Class Activities

Library: English | Savvy Online Shopping - Seminar Lesson Plan and Class Activities
This packet, only available as a PDF file, provides guidance for community educators. It contains a detailed curriculum and classroom activities. Category: Consumer Rights Fraud/Scams Internet Prepaid Cards on Feb 22, 2017

 
Questions and Answers about Savvy Online Shopping and Dispute Resolution

Library: English | Questions and Answers about Savvy Online Shopping and Dispute Resolution
Written in Q&A format, this backgrounder answers many questions about savvy online shopping that are not covered in the companion brochures. Category: Consumer Rights Fraud/Scams Internet Prepaid Cards on Feb 22, 2017

 
Savvy Online Shopping: How to Resolve a Dispute

Library: English | Savvy Online Shopping: How to Resolve a Dispute
Consumers who shop online sometimes run into problems, from delivery or product issues to billing questions or disputes. This publication explains the steps that online shoppers can take to avoid or resolve these and other problems that might arise. Category: Consumer Rights Fraud/Scams Internet Prepaid Cards on Feb 01, 2017

 
Savvy Online Shopping: Tips for Trouble-free Transactions

Library: English | Savvy Online Shopping: Tips for Trouble-free Transactions
Online shopping offers all sorts of benefits, but that doesn’t mean it isn’t without potential risks. This publication explains how to reduce hassles by protecting your personal information, making wise choices about where you shop and how you pay, and taking steps to avoid disputes. Category: Consumer Rights Fraud/Scams Internet Prepaid Cards on Feb 01, 2017

 
Q&A about Protecting Your Finances for Servicemembers and Vets

Library: English | Q&A about Protecting Your Finances for Servicemembers and Vets
This backgrounder expounds on the topics introduced in the companion brochure. Presented in Q&A format, the guide answers dozens of questions for servicemembers and veterans, ranging from how to avoid predatory lenders and take advantage of mainstream financial services to how to handle student loans and deal with debt collection issues.  Category: Consumer Rights Fraud/Scams Military/Veterans Money Management on Jul 20, 2016

 
Economic Survival Guide for Servicemembers and Veterans

Library: English | Economic Survival Guide for Servicemembers and Veterans
This fact sheet teaches servicemembers and veterans how to recognize and avoid scams and expensive or risky financial products/services and encourages them to take advantage of the many consumer-friendly borrowing and banking options available. It also explains the special consumer finance protections that active duty servicemembers have under the law. Category: Consumer Rights Fraud/Scams Military/Veterans Money Management on Jul 19, 2016

 
Economic Survival Guide for Servicemembers and Veterans - Seminar Lesson Plan and Class Activities

Library: English | Economic Survival Guide for Servicemembers and Veterans - Seminar Lesson Plan and Class Activities
This downloadable packet guides community educators through a 2.5-hour presentation on servicemembers’ and veterans’ consumer rights, financial services to avoid and the better alternatives that exist, how to avoid scams aimed at veterans, and where to get legal and financial help. In addition to the lesson plan (to be used in conjunction with the downloadable PowerPoint presentation), the packet includes exercises, resources and a class evaluation form.     Category: Consumer Rights Fraud/Scams Military/Veterans Money Management on Jun 30, 2016

 
 

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