Library: English | The Contact Lens Rule and the Eyeglass Rule: Consumers have important vision care rights
The approximately 75% of U.S. adults who need some type of corrective lenses spend billions of dollars each year on eye exams and eyewear, yet few understand their rights under the federal Contact Lens Rule and Eyeglass Rule. This publication explains those rights, provides links to additional information, and tells you where you can report violations of the rules. Category: Consumer Rights Medical/Healthcare on Nov 09, 2020

Library: English | Fair housing rights for those affected by the pandemic: Coping with COVID-19
The federal Fair Housing Act protects rental housing applicants, tenants, homeowners and prospective homebuyers from various forms of discrimination. This publication explains how these same rights may protect you from discrimination related to the COVID-19 pandemic, and the steps to take if you do experience discrimination. Category: Consumer Rights COVID-19 Pandemic Discrimination Housing Discrimination Tenant Rights on Jun 02, 2020

Library: English | Personal Bankruptcy: Your financial fresh start

Bankruptcy can offer a financial fresh start for consumers overwhelmed by debt, but there is a lot to know about the process and potential consequences before a decision to file can be made. This guide explains the differences between the two types of personal bankruptcy, what is required of filers, what happens to debts and assets, alternatives to consider, the general legal process, and where to find assistance and more information.

Library: English | Finding the Right Vocational, Technical or Trade School - Backgrounder: Q&A backgrounder guide

This Consumer Action “question and answer” manual is designed to provide background information about evaluating job training schools and choosing and managing student loans for these programs. It is designed to be used in conjunction with the “Guide to Finding the Right Job Training School.” There is also a lesson plan and PowerPoint presentation for use by consumer education trainers.

Library: English | Savvy Online Shopping - PowerPoint Slides

The downloadable Savvy Online Shopping PowerPoint presentation is designed to be used in conjunction with the lesson plan, adding a visual component that will help engage learners and improve retention.

Library: English | Savvy Online Shopping - Seminar Lesson Plan and Class Activities

This packet, only available as a PDF file, provides guidance for community educators. It contains a detailed curriculum and classroom activities.

Library: English | Questions and Answers about Savvy Online Shopping and Dispute Resolution

Written in Q&A format, this backgrounder answers many questions about savvy online shopping that are not covered in the companion brochures.

Library: English | Savvy Online Shopping: How to resolve a dispute

Consumers who shop online sometimes run into problems, from delivery or product issues to billing questions or disputes. This publication explains the steps that online shoppers can take to avoid or resolve these and other problems that might arise.

Library: English | Savvy Online Shopping: Tips for trouble-free transactions

Online shopping offers all sorts of benefits, but that doesn’t mean it isn’t without potential risks. This publication explains how to reduce hassles by protecting your personal information, making wise choices about where you shop and how you pay, and taking steps to avoid disputes.

Library: English | Q&A about Protecting Your Finances for Servicemembers and Vets

This backgrounder expounds on the topics introduced in the companion brochure. Presented in Q&A format, the guide answers dozens of questions for servicemembers and veterans, ranging from how to avoid predatory lenders and take advantage of mainstream financial services to how to handle student loans and deal with debt collection issues.