English Library

All Consumer Action publications are available online, with most also available as a PDF download. Government agencies, nonprofits and other community-based organizations who wish to distribute our publications for educational purposes can use the PDF file to instantly produce a professional-looking brochure using an office printer.

Library of English Publications, Sorted by Date

Don’t Fall for the Wrong Call

Library: English | Don’t Fall for the Wrong Call Protect yourself against telemarketing fraud.

Telemarketing fraud — using the phone to swindle and cheat — robs U.S. consumers of about $40 billion a year. Don’t fall for the wrong call, an 8-page, in-depth guide provides information on common tricks and charitable donation scams used by telemarketers, how to answer sales calls, warning signs of fraud, how to protect yourself from unwanted calls, your rights under the law and how you can sue telemarketers who do not honor your wishes not to be called. The guide also contains a listing of complaint handling agencies and other helpful resources.

Category: Fraud/Scams Telecom on Feb 14, 2003

 
Protect Yourself From Identity Theft

Library: English | Protect Yourself From Identity Theft It's Your Good Name!.

A factsheet explaining what identity theft is, how to prevent it, and what to do if you are a victim of identity theft.

Category: Fraud/Scams Privacy Rights on Dec 09, 2002

 
Banking Basics - Seminar Lesson Plan and Class Activities

Library: English | Banking Basics - Seminar Lesson Plan and Class Activities.

This packet, only available as a PDF file, provides guidance for teachers and team leaders. The 26-page packet contains a detailed curriculum, classroom activities and take home worksheets.

Category: Banking on Oct 27, 2002

 
Banking Basics - PowerPoint Training Slides

Library: English | Banking Basics - PowerPoint Training Slides.

The Banking Basics PowerPoint training file is available for download in the “Download File” section.

Category: Banking on Oct 27, 2002

 
Building or Repairing Your Credit with a Secured Credit Card

Library: English | Building or Repairing Your Credit with a Secured Credit Card.

Even people with damaged credit may be able to obtain a secured credit card by depositing money in a savings account. This booklet explains what to look for when shopping for a secured credit card-and what to avoid.

Category: Credit Credit Cards on Oct 22, 2002

 
Banking Basics - Leader’s Guide

Library: English | Banking Basics - Leader’s Guide.

A guide to help community agency staff encourage clients who do not have bank accounts to become part of the banking system. It covers the options that bank customers have and the decisions they need to make when opening an account.

Category: Banking on Oct 16, 2002

 
Questions & Answers About Secured Credit Cards

Library: English | Questions & Answers About Secured Credit Cards.

This booklet gives in-depth background about secured credit cards, including how to find cards, features to avoid, costs and fees and how to successfully graduate to an unsecured credit card.

Category: Credit Credit Cards on Oct 12, 2002

 
Banking Basics - You can bank on it (English)

Library: English | Banking Basics - You can bank on it (English).

A brochure that provides a simple introduction to the main services offered by banks and credit unions, including checking accounts, savings accounts, certificates of deposit and debit cards. It also covers opening an account and resolving problems.

Category: Banking on Sep 27, 2002

 
Slammed!

Library: English | Slammed! What to do when your long distance service is switched without your permission.

This brochure explains what to do if you are “slammed” – if your long distance service is switched without your permission. Slamming is prohibited by federal and state law. Includes the new Federal Communications Commission (FCC) consumer protection rules to help you if you’ve been slammed.

Category: Fraud/Scams Telecom on Jul 09, 2002

 
Banking On Your Investments

Library: English | Banking On Your Investments.

A pamphlet alerting consumers to the fact that investments are not federally insured - even if you buy them at your bank. Topics covered include a new banking law that has radically changed the way banks do business, the benefits and costs of investing, things to consider before investing, protecting your privacy and what to do if you have a problem with an investment.

Category: Investing on Apr 01, 2002

 

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