All Consumer Action publications are available online, with most also available as a PDF download. Government agencies, nonprofits and other community-based organizations who wish to distribute our publications for educational purposes can use the PDF file to instantly produce a professional-looking brochure using an office printer.
Library: Chinese | Computer, tablet and smartphone warranties: Understanding and exercising your rights (Chinese) .
擁有電腦、平板電腦或智能手機可能是一項巨大的投資，因此最重要的是需要知道，如果你的設備有某種缺陷，你應受到一些保障。這本指南詳述了各類型產品的保證期如何運作、為什麼延長保證期和保險未必是一個好主意、個人依據法律所享有的保證期權利、如何提出理賠，以及如果個人對於自己理賠結果並不滿意時應該如何處理。
Library: Chinese | The Contact Lens Rule and the Eyeglass Rule (Chinese) 消費者擁有重要的視力保健權.
目前約有75％的美國人需要配戴某種矯正眼鏡，他們每年在眼科做檢查和購置眼鏡方面花費高達數十億美元，但是很少有人了解在聯邦隱形眼鏡和眼鏡保障法令下，消費者應有之權益。這本刊物詳述了各項法規條款，並且列出網上鏈接提供消費者查核其他周邊資訊，同時也告訴你如果遭遇違反規定情況時，應至何處匯報。
Library: Chinese | Fair housing rights for those affected by the pandemic (Chinese) 應對COVID-19（新冠肺炎）.
聯邦Fair Housing Act（公平住屋法案）保護租屋申請者、租客、屋主以及預備購屋者免受各種形式的住屋歧視。本刊物解釋在COVID-19新冠肺炎疫情期間，你應受到同樣的住屋權益保護而不被歧視，萬一當你不幸遭遇歧視時你應採取的什麼行動以保障自己的權益。
The federal Fair Housing Act protects rental housing applicants, tenants, homeowners and prospective homebuyers from various forms of discrimination. This publication explains how these same rights may protect you from discrimination related to the COVID-19 pandemic, and the steps to take if you do experience discrimination.
Category: Consumer Rights COVID-19 Pandemic Discrimination Housing Discrimination Tenant Rights on Jul 17, 2020
Library: Chinese | Personal Bankruptcy: Your financial fresh start (Chinese) .
消費者在承受債務重擔時，申報破產可以再重新規劃個人財務。但是在做這個決定以前，你應該先盡量瞭解關於破產的處理過程，以及個人可能會受到的影響。這本指南對於兩種不同的個人破產型式、申報人的必備條件、相關債務及資產會產生哪些變化、有哪些可以考慮的替代方法、一般會進行的法律程序，以及何處可獲取協助資源及更多訊息等等，均有詳盡說明。
Bankruptcy can offer a financial fresh start for consumers overwhelmed by debt, but there is a lot to know about the process and potential consequences before a decision to file can be made. This guide explains the differences between the two types of personal bankruptcy, what is required of filers, what happens to debts and assets, alternatives to consider, the general legal process, and where to find assistance and more information.
Category: Bankruptcy Credit Consumer Rights Debt Collection Housing Mortgages on Feb 16, 2018
Library: Chinese | How to Complain (Chinese) .
消費者行動於近日已將多年來最受歡迎的「 如何投訴 」消費者教育指南全面更新。這本內容豐富的免費手冊是專門編製用來協助消費者提出有效的投訴，以及日後得到實質效果。 「 如何投訴 」的各項建議包括：消費者應怎樣連繫各種行業來提出投訴；如何藉由客戶服務管道或公司主管部門來加強投訴；如何使用電郵或信件提出投訴；以及如何將個人投訴存檔留證等等。
Consumer Action has updated its perennial favorite guide, How to Complain. The free and comprehensive booklet is designed to help you complain effectively and get results. How to Complain includes advice on how to approach businesses with a complaint; escalating a complaint through customer service or a company’s executive offices; writing emails and letters about your complaint; and documenting your complaint.
Category: Consumer Rights on Sep 25, 2017
Library: Chinese | California’s Lemon Law (Chinese) Protection for new and used car buyers.
這本有關新車和二手車買主的加州保護法手冊將詳述州立檸檬法如何運作，涵蓋哪些車輛，以及大多數汽車經銷商採用的仲裁方案，以及加州的消費者應如何索償。
This fact sheet about California’s protections for new and used car buyers explains how the state Lemon Law works, which vehicles are covered, the arbitration programs used by most car dealers and how consumers can pursue a claim in California.
Category: Auto Lending/Insurance Consumer Rights on Jun 09, 2017
Library: Chinese | An Employee’s Guide to Payroll Cards (Chinese) .
這本4頁長的工資卡使用指南是專為各公司員工編寫，協助大家決定最合適個人的選項，同時可以瞭解工資卡的使用功能、如何避免額外費用，以及相關用卡權益。
This four-page guide is designed to help employees who work for companies that offer a payroll card to determine whether that is their best option, understand how the cards work and how to avoid fees, and know their rights.
Category: Banking Credit Consumer Rights Money Management Prepaid Cards on Jul 17, 2014
