Chinese Library: Consumer Rights
All Consumer Action publications are available online, with most also available as a PDF download. Government agencies, nonprofits and other community-based organizations who wish to distribute our publications for educational purposes can use the PDF file to instantly produce a professional-looking brochure using an office printer.
Library: Chinese | Computer, tablet and smartphone warranties: Understanding and exercising your rights (Chinese) .
擁有電腦、平板電腦或智能手機可能是一項巨大的投資,因此最重要的是需要知道,如果你的設備有某種缺陷,你應受到一些保障。這本指南詳述了各類型產品的保證期如何運作、為什麼延長保證期和保險未必是一個好主意、個人依據法律所享有的保證期權利、如何提出理賠,以及如果個人對於自己理賠結果並不滿意時應該如何處理。
A computer, tablet or smartphone can be a big investment, so it's important to know you'll be protected if you get a device with some sort of defect. This guide explains how warranties for these types of products work, why extended warranties and insurance aren't always a good idea, your warranty rights under the law, how to file a claim, and what to do if you're dissatisfied with how your claim is handled.
Category: Consumer Rights Technology Telecom on Apr 19, 2024
Library: Chinese | The Contact Lens Rule and the Eyeglass Rule (Chinese) 消費者擁有重要的視力保健權.
目前約有75%的美國人需要配戴某種矯正眼鏡,他們每年在眼科做檢查和購置眼鏡方面花費高達數十億美元,但是很少有人了解在聯邦隱形眼鏡和眼鏡保障法令下,消費者應有之權益。這本刊物詳述了各項法規條款,並且列出網上鏈接提供消費者查核其他周邊資訊,同時也告訴你如果遭遇違反規定情況時,應至何處匯報。
The approximately 75% of U.S. adults who need some type of corrective lenses spend billions of dollars each year on eye exams and eyewear, yet few understand their rights under the federal Contact Lens Rule and Eyeglass Rule. This publication explains those rights, provides links to additional information, and tells you where you can report violations of the rules.
Category: Consumer Rights Medical/Healthcare on Jan 29, 2021
Library: Chinese | Personal Bankruptcy: Your financial fresh start (Chinese) .
消費者在承受債務重擔時,申報破產可以再重新規劃個人財務。但是在做這個決定以前,你應該先盡量瞭解關於破產的處理過程,以及個人可能會受到的影響。這本指南對於兩種不同的個人破產型式、申報人的必備條件、相關債務及資產會產生哪些變化、有哪些可以考慮的替代方法、一般會進行的法律程序,以及何處可獲取協助資源及更多訊息等等,均有詳盡說明。
Bankruptcy can offer a financial fresh start for consumers overwhelmed by debt, but there is a lot to know about the process and potential consequences before a decision to file can be made. This guide explains the differences between the two types of personal bankruptcy, what is required of filers, what happens to debts and assets, alternatives to consider, the general legal process, and where to find assistance and more information.
Category: Bankruptcy Credit Consumer Rights Debt Collection Housing Mortgages on Feb 16, 2018
Library: Chinese | How to Complain (Chinese) .
消費者行動於近日已將多年來最受歡迎的「 如何投訴 」消費者教育指南全面更新。這本內容豐富的免費手冊是專門編製用來協助消費者提出有效的投訴,以及日後得到實質效果。
「 如何投訴 」的各項建議包括:消費者應怎樣連繫各種行業來提出投訴;如何藉由客戶服務管道或公司主管部門來加強投訴;如何使用電郵或信件提出投訴;以及如何將個人投訴存檔留證等等。
Consumer Action has updated its perennial favorite guide, How to Complain. The free and comprehensive booklet is designed to help you complain effectively and get results. How to Complain includes advice on how to approach businesses with a complaint; escalating a complaint through customer service or a company’s executive offices; writing emails and letters about your complaint; and documenting your complaint.
Category: Consumer Rights on Sep 25, 2017