Chinese Library: Consumer Rights

Some of the following Consumer Action publications are available in bulk for non-profit or government agencies to distribute for educational purposes. Further info can be found on the How To Order Publications page.

Library: Chinese | Personal Bankruptcy: Your financial fresh start (Chinese) . 消費者在承受債務重擔時,申報破產可以再重新規劃個人財務。但是在做這個決定以前,你應該先盡量瞭解關於破產的處理過程,以及個人可能會受到的影響。這本指南對於兩種不同的個人破產型式、申報人的必備條件、相關債務及資產會產生哪些變化、有哪些可以考慮的替代方法、一般會進行的法律程序,以及何處可獲取協助資源及更多訊息等等,均有詳盡說明。
Bankruptcy can offer a financial fresh start for consumers overwhelmed by debt, but there is a lot to know about the process and potential consequences before a decision to file can be made. This guide explains the differences between the two types of personal bankruptcy, what is required of filers, what happens to debts and assets, alternatives to consider, the general legal process, and where to find assistance and more information. Category: Bankruptcy Credit Consumer Rights Debt Collection Housing Mortgages on Feb 16, 2018

Library: Chinese | How to Complain (Chinese) . 消費者行動於近日已將多年來最受歡迎的「 如何投訴 」消費者教育指南全面更新。這本內容豐富的免費手冊是專門編製用來協助消費者提出有效的投訴,以及日後得到實質效果。 「 如何投訴 」的各項建議包括:消費者應怎樣連繫各種行業來提出投訴;如何藉由客戶服務管道或公司主管部門來加強投訴;如何使用電郵或信件提出投訴;以及如何將個人投訴存檔留證等等。Consumer Action has updated its perennial favorite guide, How to Complain. The free and comprehensive booklet is designed to help you complain effectively and get results. How to Complain includes advice on how to approach businesses with a complaint; escalating a complaint through customer service or a company’s executive offices; writing emails and letters about your complaint; and documenting your complaint. Category: Consumer Rights on Sep 25, 2017

Library: Chinese | California’s Lemon Law (Chinese) Protection for new and used car buyers. 這本有關新車和二手車買主的加州保護法手冊將詳述州立檸檬法如何運作,涵蓋哪些車輛,以及大多數汽車經銷商採用的仲裁方案,以及加州的消費者應如何索償。
This fact sheet about California’s protections for new and used car buyers explains how the state Lemon Law works, which vehicles are covered, the arbitration programs used by most car dealers and how consumers can pursue a claim in California. Category: Auto Lending/Insurance Consumer Rights on Jun 09, 2017

Library: Chinese | An Employee’s Guide to Payroll Cards (Chinese) . 這本4頁長的工資卡使用指南是專為各公司員工編寫,協助大家決定最合適個人的選項,同時可以瞭解工資卡的使用功能、如何避免額外費用,以及相關用卡權益。
This four-page guide is designed to help employees who work for companies that offer a payroll card to determine whether that is their best option, understand how the cards work and how to avoid fees, and know their rights. Category: Banking Credit Consumer Rights Money Management Prepaid Cards on Jul 17, 2014

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