Coalition EffortsConsumer Action is working on these important issues along with other organizations. If you would like to know more about these issues, please see "More Information" at the end of each article.
Table of Contents
Consumer advocates come out against forced arbitration clauses
Following a report released by the Consumer Financial Protection Bureau (CFPB) showing that tens of millions of Americans have clauses in their credit card, checking account, student loan and wireless phone contracts that take away their rights to sue those companies in a court of law, Consumer Action joined over 100 advocates in urging the CFPB to address the use of forced arbitration clauses by prohibiting their use in consumer-held contracts.
The CFPB crack-down on prepaid cards is a win for consumers
The prepaid card market is exploding and can be found in popular national retailers like Walmart and Target. These cards are often marketed as a more affordable alternative to bank accounts and debit cards, especially for low income consumers. What consumers may not know is companies known for their predatory financial services have been quick to jump into the industry, largely due to the lack of regulations and standardization requirements. The Consumer Financial Protection Bureau (CFPB) is trying to stop them.
The FBI doesn’t need a warrant to read your email – it should
Although originally enacted in 1986 to protect consumers, the Electronic Communications Privacy Act (ECPA) no longer reflects the nations’ reasonable expectations of privacy. The ECPA reform bill prevents the collection digital data without a warrant and has growing support from privacy advocate groups, including Consumer Action, and giant tech leaders alike.
Attempts to roll back the CFPB’s authority to protect consumers
Here we go again—those who have opposed increasing consumer protections and the creation of the Consumer Financial Protection Bureau (CFPB), are at it once more.
Consumers shouldn’t have to sacrifice privacy for safety
In comments to the Federal Communications Commission (FCC), Consumer Action and other privacy advocates urged the Commission to to ensure that any data collected to respond to “E911” calls carries strong privacy protections.
Many companies leave limited-English-speaking consumers in the dark
Families with limited-English-proficiency (LEP) are continually targeted for business, but abandoned when they run into trouble. Whether or not consumers speak English should not strip them of their consumer rights.
Concerns raised about sale of Corinthian Colleges
A coalition of 46 student, consumer, veterans and civil rights groups wrote to the Obama Administration and U.S. Department of Education to oppose the proposed sale of 56 Corinthian Colleges' campuses to ECMC, a nonprofit student loan guarantee agency.
Topps trading cards company violates child protection laws
Consumer Action joined coalition advocates in urging the Federal Trade Commission (FTC) to investigate Topps candy and trading card company for violating the Children's Online Privacy Protection Act (COPPA) Rule. Through its websites that are marketed to children, Topps collected personal information, including photos and online contact information, from users that were under 13 years old without providing notice to parents or obtaining verifiable parental consent.
In favor of expanding the CFPB’s reach in the auto industry
In light of its recent supervision report detailing auto-lending discrimination uncovered at banks, the Consumer Financial Protection Bureau (CFPB) is proposing to oversee larger nonbank auto finance companies for the first time at the federal level.
Keep cool on COOL
Advocates from over 200 farm, faith, environmental, labor, rural and consumer organizations delivered a letter to the Senate urging the legislators to reject any effort to repeal, rescind or weaken Country of Origin Labeling (COOL) in any federal spending legislation. Advocates argue COOL has been embraced by consumers who want to know where their food comes from and by family farmers who are proud to provide that information.
Support Consumer Action
Join Our Email List
Consumer Help Desk
- Help Desk
- Submit Your Complaints
- Presente su queja
- Frequently Asked Questions
- Links to Consumer Resources
- Consumer Service Guide (CSG)
- Class Actions Database
- Consumer Booknotes