Released: August 04, 2022

New airline refund rules may be coming

Source: Annabelle Timsit , Courtney Beesch & Ian Duncan, Washington Post (Paid Registration)

Under the proposal, airlines and ticket agents would have to refund consumers when they “significantly” change their flights.

This would apply to domestic flights that are delayed by three or more hours, or international flights that are delayed by six or more hours. It would also apply if the departure or arrival airport is changed, if extra connections are added or if the class of service or type of plane is changed — downgrading someone from business to economy class, or putting them in an aircraft with fewer amenities than expected for instance.

The new rules would also require that airlines issue credits with no expiration date to ticket-holders who decide not to travel because they are sick or because of government restrictions on travel — including, for example, the imposition of a quarantine requirement for arriving passengers.

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