Library: English | List of Toll Free Numbers for California Lifeline Service . Useful list of toll free numbers to give out to consumers while teaching the California Lifeline module. Filed Under: Telephone Workshops/Trainings on Mar 05, 2008

Library: English | California Lifeline Glossary of Terms . Detailed description of various federal and state assistance programs. Filed Under: Telephone Workshops/Trainings on Mar 05, 2008

Library: English | California Lifeline Quiz . To help you engage your audience while teaching the California Lifeline module, Consumer Action’s outreach and training staff has developed a set of interactive training materials and handouts. Filed Under: Telephone Workshops/Trainings on Mar 05, 2008

Library: English | You Make the Call — PowerPoint Training Slides . This PowerPoint training file outlines various residential phone services. It is available for download in the "Download File" section. Companion brochure, leader's guide and lesson plan are available. Filed Under: Telephone on Dec 31, 2007

Library: English | You Make the Call —Training Guide . This training guide is designed to help trainers and teachers present a seminar on how to choose the best phone service for each individual and household. It covers phone service options such as landline, VoIP and wireless. It is available as a PDF download only. Companion brochure, leader's guide and PowerPoint training slides are available. Filed Under: Telephone on Dec 31, 2007

Library: English | Phone Services Leader’s Guide Questions & Answers About Landline, Wireless and Voice over Internet Protocol (VoIP) Phone Services. This Leader’s Guide can help answer some questions about how to choose the best phone service for each individual and household. Filed Under: Telephone on Dec 10, 2007

Library: English | You Make the Call Selecting the right Phone Services for You. There are a variety of phones, communications methods, calling plans and carriers. This publication is designed to help you choose the equipment and services that best meet your needs. Filed Under: Telephone on Dec 03, 2007

Library: English | Protect Your Phone Records - Powerpoint Slides . The Protect Your Phone Records PowerPoint slides explain who would want to access your phone records, why they might want to do it, how these people try to access your private information and what you can do to reduce the chances of becoming a victim. The PowerPoint slides can be downloaded from the "Download File" section. Filed Under: Fraud/Scams Telephone on Aug 28, 2007

Library: English | Protect Your Phone Records - Lesson Plan . This lesson plan, which explains why phone records contain private information that someone might try to access without consent for illegal or harmful purposes, is designed to help you lead trainings and seminars. The 13-page packet, part of the Protecting Your Phone Records series, contains a detailed curriculum, classroom activities and worksheets for participants. (Note: It is only available as a PDF file.) Filed Under: Fraud/Scams Telephone on Aug 27, 2007

Library: English | California Lifeline Leader’s Guide All About Discounted Phone Service. California Lifeline is a program that helps low-income and disabled individuals by providing discounts on residential phone service. This question-and-answer format guide is designed to answer frequently asked questions about California Lifeline and about changes to program eligibility requirements that took effect in 2006. Filed Under: Telephone on Aug 01, 2007