consumeraction

Publications List

Consumer Action has built a unique and extensive collection of multilingual consumer education publications. Many of them can be ordered for free in bulk by nonprofit and community-based organizations. Individual publications may also be ordered online. Read our How To Order Publications article to learn more.

A | B | C | D | E | F | G | H | I | J | K | L | M | N
O | P | Q | R | S | T | U | V | W | X | Y | Z

A

• A consumer’s guide to choosing a prepaid card (Chinese)
• A consumer’s guide to choosing a prepaid card (Korean)
• A consumer’s guide to choosing a prepaid card (Vietnamese)
• A Few Facts About Life Insurance: How to Get the Coverage you Really Need
• A Few Facts About Life Insurance (Spanish): Cómo conseguir la cobertura que realmente necesita
• A Guide to Finding the Right Job Training School
• A guide to finding the right job training school (Korean)
• A guide to finding the right job training school (Vietnamese)
• A Consumer’s Guide to ‘Chip’ Cards
• A Consumer’s Guide to ‘Chip’ Cards (Spanish)
• A Consumer’s Guide to Choosing a Prepaid Card
• A Consumer’s Guide to Choosing a Prepaid Card (Spanish)
• A guide to finding the right job training school (Chinese)
• A Guide to Finding the Right Job Training School (Spanish)
• An Employee’s Guide to Payroll Cards
• An Employee’s Guide to Payroll Cards (Chinese)
• An Employee’s Guide to Payroll Cards (Spanish)
• An Employer's Guide to Payroll Cards
• Auto Insurance - Lesson plan
• Auto Insurance - PowerPoint Slides

B

• Banking Basics: Checking Account Check List
• Banking Basics - Class Activities (Spanish)
• Banking Basics - Leader's Guide
• Banking Basics - PowerPoint Training Slides
• Banking Basics - PowerPoint Training Slides (Spanish)
• Banking Basics - Seminar Lesson Plan and Class Activities
• Banking Basics - You can bank on it (Hmong)
• Banking Basics - You can bank on it (Cambodian)
• Banking Basics - You can bank on it (Chinese)
• Banking Basics - You can bank on it (English)
• Banking Basics - You can bank on it (Korean)
• Banking Basics - You can bank on it (Laotian)
• Banking Basics - You can bank on it (Spanish)
• Banking Basics - You can bank on it (Vietnamese)
• Banking Basics (Chinese): Checking Account Check List
• Banking Basics (Korean): Checking Account Check List
• Banking Basics (Russian): Checking Account Check List
• Banking Basics (Spanish): Recomendaciones Para Abrir una Cuenta Corriente
• Banking Basics (Vietnamese): Những Điều Nên Biết Về Trương Mục Vãng Lai
• Banking On Your Investments

C

• California Car Buyer's Bill of Rights
• California Car Buyer's Bill of Rights (Chinese)
• California Car Buyer's Bill of Rights (Korean)
• California Car Buyer's Bill of Rights (Spanish)
• California Car Buyer's Bill of Rights (Vietnamese)
• California Health Records Privacy Wallet Card
• California Immigrants and Credit
• California Immigrants and Credit (Chinese)
• California Immigrants and Credit (Korean)
• California Immigrants and Credit (Russian)
• California Immigrants and Credit (Spanish)
• California Immigrants and Credit (Vietnamese)
• California LifeLine Case Studies
• California LifeLine Public Assistance Programs
• California's Low Cost Automobile Insurance Program
• California's Low Cost Automobile Insurance Program (Chinese)
• California's Low Cost Automobile Insurance Program (Tagalog)
• California's Low Cost Automobile Insurance Program (Armenian)
• California's Low Cost Automobile Insurance Program (Hmong)
• California's Low Cost Automobile Insurance Program (Japanese)

D

• Debt Collection: Know your rights - PowerPoint Slides
• Debt Collection: Know your rights - Seminar Lesson Plan and Class Activities
• Debt Consolidation: Is It for You?
• Debt Consolidation (Spanish): ¿Es una opción para usted?
• Debtors’ Rights: Protecting yourself from debt collection lawsuits
• Debtors’ Rights (Chinese): Protecting yourself from debt collection lawsuits
• Debtors’ Rights (Korean)
• Debtors’ Rights (Spanish)
• Debtors’ Rights (Vietnamese): Protecting yourself from debt collection lawsuits
• Disaster Insurance and FEMA Assistance - PowerPoint Training Slides
• Disaster Insurance and FEMA Assistance - Seminar Lesson Plan and Class Activities
• Disaster insurance and FEMA assistance (Q&A): Questions and answers for homeowners and renters
• Disaster Relief Resources
• Disaster Relief Resources (Spanish)
• Disaster Relief Resources (Vietnamese)
• Don't Be Fooled by Misleading 'Credit Repair' Claims!
• Don't Be Fooled by Misleading 'Credit Repair' Claims! (Spanish)
• Don't Fall for the Wrong Call: Protect yourself against telemarketing fraud
• Don't Fall for the Wrong Call (Chinese): Protect yourself against telemarketing fraud
• Don't Fall for the Wrong Call (Spanish): Cómo protegerse de las ventas telefónicas

E

• Economic Survival Guide for Servicemembers and Veterans
• Economic Survival Guide for Servicemembers and Veterans - PowerPoint Training Slides
• Economic Survival Guide for Servicemembers and Veterans - Seminar Lesson Plan and Class Activities
• Elder Fraud - Leader's Guide
• Elder Fraud: Preventing senior scams - Class activities (Spanish)
• Elder Fraud: Preventing senior scams - Lesson Plan
• Elder Fraud: Preventing senior scams - PowerPoint Training Slides
• Elder Fraud: Preventing senior scams - Powerpoint Training Slides (Spanish)
• Empower U Classroom Quiz
• Empower U PowerPoint Companion Guide
• Empower U Powerpoint Slides

F

• Fake News: Recognizing and stemming misinformation
• Fake News: Recognizing and stemming misinformation (Spanish)
• Families and Credit Cards
• Families and Credit Cards - PowerPoint Presentation
• Families and Credit Cards - Training Guide
• Families and Credit Cards (Chinese)
• Families and Credit Cards (Korean)
• Families and Credit Cards (Spanish)
• Families and Credit Cards (Vietnamese)
• Families and Credit Cards Manual: Questions and Answers about Credit for Young People
• FEMA spells federal disaster relief for homeowners and renters
• FEMA spells federal disaster relief for homeowners and renters (Chinese)
• FEMA spells federal disaster relief for homeowners and renters (Korean)
• FEMA spells federal disaster relief for homeowners and renters (Spanish)
• FEMA spells federal disaster relief for homeowners and renters (Vietnamese)
• Filing a Housing Discrimination Complaint
• Filing a Housing Discrimination Complaint (Chinese)
• Filing a Housing Discrimination Complaint (Korean)
• Filing a Housing Discrimination Complaint (Spanish)
• Filing a Housing Discrimination Complaint (Vietnamese)

G

• Get a Car Loan: That's in Your Best Interest
• Get a car loan (Chinese): That’s in your best interest
• Get a car loan (Korean): That's in your best interest
• Get a Car Loan (Spanish)
• Get a Car Loan (Vietnamese): That’s in your best interest
• Get Credit for Your Hard Work (2018 Tax Year): Low-income working taxpayers may qualify for the federal EITC
• Get Credit for Your Hard Work (2018 Tax Year) (Chinese): Low income working taxpayers may qualify for the Federal EITC
• Get Credit for Your Hard Work (2018 Tax Year) (Korean): Low-income working taxpayers may qualify for the federal EITC
• Get Credit for Your Hard Work (2018 Tax Year) (Spanish): Los contribuyentes activos de bajos ingresos pueden calificar para el Crédito Tributario por Ingreso del Trabajo (EITC)
• Get Credit for Your Hard Work (2018 Tax Year) (Vietnamese): Người làm lương ít có thể nhận lại thuế liên bang EITC
• Getting the Best Value from Prepaid Phone Cards
• Getting the Best Value from Prepaid Phone Cards (Spanish)
• Getting up to speed: Broadband internet for low-income households
• Getting up to speed (Chinese)
• Getting up to speed (Korean)
• Getting up to Speed (Spanish)
• Getting up to speed (Vietnamese)
• Giving Yourself Some Credit
• Giving Yourself Some Credit (Chinese)
• Giving Yourself Some Credit (Korean)

H

• Health Records Privacy in California: Protecting your privacy as patient records go digital
• Health Records Privacy in California - PowerPoint Training Slides
• Health Records Privacy in California - Seminar Lesson Plan and Class Activity
• Health Records Privacy in California (Chinese): 當醫療記錄數據化以後，你應確保個人隱私權
• Health Records Privacy in California (Korean): 의료정보 전산화로인한 개인정보 보호하기
• Health Records Privacy in California (Spanish): Cómo proteger la privacidad de sus registros médicos digitales
• Health Records Privacy in California (Vietnamese): Bảo vệ sự riêng tư khi hồ sơ bệnh nhân được lưu trữ trong kỹ thuật điện số
• Health Records Privacy in California Q&A: Answers to Frequently Asked Questions
• Help Your Savings Grow - Leader's Guide
• Homeowners and renters insurance: What you need to know before and after a natural disaster
• Homeowners and renters insurance (Chinese): What you need to know before and after a natural disaster
• Homeowners and renters insurance (Korean): What you need to know before and after a natural disaster
• Homeowners and renters insurance (Spanish)
• Homeowners and renters insurance (Vietnamese): What you need to know before and after a natural disaster
• How to Avoid Becoming a Victim of Insurance Fraud: A Consumer Guide for Asian Americans
• How to Complain
• How to Complain (Chinese)
• How to Complain (Spanish)
• How to Send Money Home: Tips for transferring money abroad
• How to send money home (Chinese): Tips for transferring money overseas

I

• ID Theft & Account Fraud - Class Activities (Spanish)
• ID Theft & Account Fraud - Lesson Plan (English)
• ID Theft & Account Fraud - PowerPoint Training Slides (English)
• ID Theft & Account Fraud - PowerPoint Training Slides (Spanish)
• ID Theft & Account Fraud - Prevention & Cleanup (Chinese)
• ID Theft & Account Fraud - Prevention & Cleanup (Korean)
• ID Theft & Account Fraud - Prevention & Cleanup (Spanish)
• ID Theft & Account Fraud - Prevention & Cleanup (Vietnamese)
• ID Theft and Account Fraud: Prevention and cleanup (English)
• ID Theft and Account Fraud: Questions and answers
• ID Theft Quiz
• Improve Your Credit - Put Bad Credit Behind You (Chinese)
• Improve Your Credit - Put Bad Credit Behind You (English)
• Improve Your Credit - Put Bad Credit Behind You (Korean)
• Improve Your Credit - Put Bad Credit Behind You (Spanish)
• Improve Your Credit - Put Bad Credit Behind You (Vietnamese)
• Improving your financial health with FinTech: A beginner’s guide to personal finance apps
• Insider's Guide to Specialty Consumer Reports
• Inspection reports: What you need to know before you buy a home
• Inspection reports (Spanish): lo que usted debe saber antes de comprar una vivienda

J

• Job Training Programs Quiz
• Just Say No to Scams: A guide to protecting yourself from liars, cheats and crooks
• Just Say No to Scams - PowerPoint Training Slides
• Just Say No to Scams - Seminar Lesson Plan and Class Activities
• Just Say No to Scams (Quick Tips): Quick tips for protecting yourself from fraud

K

• Keeping Your Bank & Credit Card Accounts Safe from Fraud: A manual for community-based organizations
• Keeping Your Home - Protect your investment (Chinese)
• Keeping Your Home - Protect your investment (English)
• Keeping Your Home - Protect your investment (Korean)
• Keeping Your Home - Protect your investment (Spanish)
• Keeping Your Home - Protect your investment (Vietnamese)
• Know the Signs of Housing Discrimination
• Know the Signs of Housing Discrimination (Chinese)
• Know the Signs of Housing Discrimination (Korean)
• Know the Signs of Housing Discrimination (Spanish)
• Know the Signs of Housing Discrimination (Vietnamese)

L

• Learning About Wireless Services - Lesson Plan and Class Activities
• Learning About Wireless Services - Powerpoint Training Slides
• Leave me alone (2008): Your privacy online—and offline
• Leave me alone (Chinese) (2008): Your privacy online—and offline
• Leave me alone (Korean) (2008): Your privacy online—and offline
• Leave me alone (Vietnamese) (2008): Your privacy online—and offline
• Leave me alone 2008 (Spanish): Su privacidad dentro y fuera del Internet
• Lifeline Eligibility and Application Worksheets
• List of Toll Free Numbers for California LifeLine Service
• Low-income Broadband Plans

M

• Manage Your Money Wisely - Class activities (Spanish)
• Manage Your Money Wisely - PowerPoint Training Slides (English)
• Manage your Money Wisely - PowerPoint Training Slides (Spanish)
• Manage Your Money Wisely - Seminar Lesson Plan (English)
• Manage Your Money Wisely - Tracking your money (Cambodian)
• Manage Your Money Wisely - Tracking your money (Chinese)
• Manage Your Money Wisely - Tracking your money (English)
• Manage Your Money Wisely - Tracking your money (Hmong)
• Manage Your Money Wisely - Tracking your money (Korean)
• Manage Your Money Wisely - Tracking your money (Laotian)
• Manage Your Money Wisely - Tracking your money (Spanish)
• Manage Your Money Wisely - Tracking your money (Vietnamese)
• Managing Your Money - Leader's Guide
• Micro Business: Preparing for success
• Micro Business: Preparing for success (Chinese)
• Micro business: Preparing for success (Korean)
• Micro business: Preparing for success (Spanish)
• Micro Business: Preparing for success (Vietnamese)
• Miracle Cures Can Make You Sick!
• Miracle Cures Can Make You Sick! (Spanish)

N

O

• On the Rebound: Post-recession Tips for Fostering Your Personal Economic Recovery

P

• Paying with Plastic: A Consumer Action introduction to payment cards
• Paying Your Bills - Consumers in Debt Series
• Paying Your Bills - Consumers in Debt Series (Spanish)
• Personal Bankruptcy: Your financial fresh start
• Personal Bankruptcy: Your financial fresh start (Chinese)
• Personal bankruptcy: Your financial fresh start (Korean)
• Personal Bankruptcy: Your financial fresh start (Spanish)
• Personal bankruptcy: Your financial fresh start (Vietnamese)
• Phone Fraud: We All Pay
• Phone Fraud (Chinese): We All Pay
• Phone Fraud (Spanish): Todos Pagamos
• Phone Services Leader's Guide: Questions & Answers About Landline, Wireless and Voice over Internet Protocol (VoIP) Phone Services
• Poor Credit means Higher Interest Rates - How to avoid bad loans
• Poor Credit means Higher Interest Rates - How to avoid bad loans (Chinese)
• Poor Credit means Higher Interest Rates - How to avoid bad loans (Korean)
• Poor Credit means Higher Interest Rates - How to avoid bad loans (Spanish)
• Poor Credit means Higher Interest Rates - How to avoid bad loans (Vietnamese)
• Prepaid Cards: An alternative to credit and debit cards
• Prepaid Cards (Chinese): An alternative to credit and debit cards
• Prepaid Cards (Korean): An alternative to credit and debit cards

Q

• Q&A about Protecting Your Finances for Servicemembers and Vets
• Questions & Answers about Bank Accounts
• Questions & Answers about Internet Safety - Internet Safety Trainer’s Manual: Questions and Answers About Protecting Your Privacy and Security on the Computer
• Questions & Answers about Life Insurance: A training manual for community-based advocates
• Questions & Answers About Privacy & Your Credit Report
• Questions & Answers About Secured Credit Cards
• Questions & Answers About Subprime Lending
• Questions & Answers about the IP Transition: Connecting you with new changes to the phone system
• Questions and Answers about Auto Insurance
• Questions and Answers about Choosing and Using Prepaid Cards
• Questions and answers about credit card fraud: Training Manual
• Questions and Answers About Financial Services: A guide to banking
• Questions and Answers About Home Equity Loan Fraud: CBO leader's guide to accompany 'Don't Lose Your Home: How to Avoid Home Equity Loan Fraud' fact sheet
• Questions and Answers about Insurance in the 'Sharing Economy'
• Questions and Answers About Obtaining and Managing Credit
• Questions and Answers about Savvy Online Shopping and Dispute Resolution

R

• Real Estate Terms You Should Know
• Real Estate Terms You Should Know (Spanish)
• Rebuilding Good Credit - Class activities (Spanish)
• Rebuilding Good Credit - PowerPoint Training Slides (English)
• Rebuilding Good Credit - PowerPoint Training Slides (Spanish)
• Rebuilding Good Credit - Seminar Lesson Plan Packet
• Rebuilding Your Credit - Leader's Guide
• Recognizing & Fighting Housing Discrimination - PowerPoint Slides
• Recognizing & Fighting Housing Discrimination - Lesson Plan and Class Activities
• Recognizing Credit Card Fraud
• Recognizing Credit Card Fraud (Chinese)
• Recognizing Credit Card Fraud (Korean)
• Recognizing Credit Card Fraud (Spanish)
• Recognizing Credit Card Fraud (Vietnamese)
• Reloadable Prepaid Cards - Educational Videos
• Reverse Mortgages: Are They for You?
• Roaming the World with Your Phone
• Roaming the World with Your Phone (Chinese)
• Roaming the World with Your Phone (Korean)
• Roaming the World with Your Phone (Spanish)

S

• Saving to Build Wealth - Class Activities (Spanish)
• Saving to Build Wealth - Make money work for you (Vietnamese)
• Saving to Build Wealth - Make Money Work For You (Cambodian)
• Saving to Build Wealth - Make money work for you (Chinese)
• Saving to Build Wealth - Make money work for you (English)
• Saving to Build Wealth - Make Money Work For You (Hmong)
• Saving to Build Wealth - Make money work for you (Korean)
• Saving to Build Wealth - Make Money Work For You (Laotian)
• Saving to Build Wealth - Make money work for you (Spanish)
• Saving to Build Wealth - PowerPoint Training Slides (English)
• Saving to Build Wealth - PowerPoint Training Slides (Spanish)
• Saving to Build Wealth - Seminar Lesson Plan Packet
• Saving Your Home from Foreclosure (2009) (Korean)
• Saving Your Home from Foreclosure (2009) (Vietnamese)
• Saving Your Home from Foreclosure (2009) (Chinese)
• Saving Your Home from Foreclosure (2009) (Spanish)
• Saving Your Home from Foreclosure (2011)
• Savvy Online Shopping - PowerPoint Slides
• Savvy Online Shopping - Seminar Lesson Plan and Class Activities
• Savvy Online Shopping: How to resolve a dispute

T

• Talking to Teens about Money - Class Activities (Spanish)
• Talking to Teens about Money - PowerPoint Training Slides (English)
• Talking to Teens about Money - PowerPoint Training Slides (Spanish)
• Talking to Teens about Money - Seminar Lesson Plan Packet (English)
• Tax Basics for Earners in the 'Sharing Economy'
• Tax basics for earners in the 'sharing economy' (Chinese)
• Tax basics for earners in the 'sharing economy' (Korean)
• Tax basics for earners in the 'sharing economy' (Vietnamese)
• Tax Basics for Earners in the ‘Sharing Economy’ (Spanish)
• Teens & Money - Talking to teens about money (Chinese)
• Teens & Money - Talking to teens about money (English)
• Teens & Money - Talking to teens about money (Korean)
• Teens & Money - Talking to teens about money (Spanish)
• Teens & Money - Talking to teens about money (Vietnamese)
• Telemarketers : Do Not Call: A new way to limit unwanted sales calls
• Telemarketers : Do Not Call (Chinese): A new way to limit unwanted sales calls
• Telemarketers : Do Not Call (Korean): A new way to limit unwanted sales calls
• Telemarketers : Do Not Call (Vietnamese): Một phương cách mới ngăn chận quảng cáo không mời cũng gọi
• Telemarketers: Do not call (Spanish): Una nueva forma de limitar las llamadas no deseadas de vendedores
• Telemarketing Calls: Learn how to get results

U

• Understanding Credit Card Costs: Tips on Reducing Finance Charges
• Understanding Credit Card Costs (Spanish): Consejos de Cómo Reducir los Costos
• Understanding Debit Cards: Plastic with a difference
• Understanding Your Credit Score
• Understanding Your Credit Score (Chinese)
• Understanding Your Credit Score (Korean)
• Understanding Your Credit Score (Spanish)
• Understanding Your Credit Score (Vietnamese)
• Using Mobile Data Wisely
• Using Mobile Data Wisely (Chinese)
• Using Mobile Data Wisely (Korean)
• Using Mobile Data Wisely (Spanish)
• Using Mobile Data Wisely (Vietnamese)

V

W

• Watch out! Online Video and Your Privacy
• Watch out! Online video and your privacy (Chinese)
• Watch out! Online video and your privacy (Korean)
• Watch out! Online Video and Your Privacy (Spanish)
• Watch out! Online video and your privacy (Vietnamese)
• Watch Where You Get Credit: Not all credit is good credit
• What Asian Americans Should Know About Insurance Fraud: A Training Manual for Community-Based Organizations
• What to know if you rent: - A guide to landlord and tenant rights and responsibilities
• What You Need to Know about ‘alternative’ Mortgage Lenders
• What’s not to ‘Like’?: Protecting your privacy on social media
• What’s not to ‘Like’? (Chinese): Protecting your privacy on social media
• What’s not to ‘Like’? (Korean): Protecting your privacy on social media
• What’s not to ‘Like’? (Spanish): Protecting your privacy on social media
• What’s not to ‘Like’? (Vietnamese)
• When a Collector Calls: An Insider’s Guide to Responding to Debt Collectors
• When a Collector Calls: An insider’s Guide to Responding to Debt Collectors (Spanish)
• Where Can I Get Credit?
• Where Can I Get Credit? (Spanish)
• Wireless Phone Service: Learn how to get results
• Wireless Phone Service (Chinese): Learn how to get results

X

Y

• You Can Buy a Home - Class Activities (Spanish)
• You Can Buy a Home - PowerPoint Training Slides (English)
• You Can Buy a Home - PowerPoint Training Slides (Spanish)
• You Can Buy a Home - Seminar Lesson Plan (English)
• You can buy a home - The keys to homeownership (Cambodian)
• You Can Buy a Home - The keys to homeownership (Chinese)
• You Can Buy a Home - The keys to homeownership (English)
• You can buy a home - The keys to homeownership (Hmong)
• You Can Buy a Home - The keys to homeownership (Korean)
• You can buy a home - The keys to homeownership (Laotian)
• You Can Buy a Home - The keys to homeownership (Spanish)
• You Can Buy a Home - The keys to homeownership (Vietnamese)
• You Can Do It: Managing Debt, Building Wealth
• You Can Do It: Managing Debt, Building Wealth - Leader's Guide
• You Can Do It (Spanish): Cómo Controlar las Deudas y Enriquecerse
• You Can Help Fight Phone Fraud
• You Can Help Fight Phone Fraud (Spanish)
• You Make the Call: Selecting the right Phone Services for You
• You Make the Call (Chinese): Selecting the right Phone Services for You
• You Make the Call (Korean): Selecting the right Phone Services for You

Z