Publications List
Consumer Action has built a unique and extensive collection of multilingual consumer education publications. Many of them can be ordered for free in bulk by nonprofit and community-based organizations. Individual publications may also be ordered online. Read our How To Order Publications article to learn more.
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- A Few Facts About Life Insurance: How to Get the Coverage you Really Need
- A Few Facts About Life Insurance (Spanish): Cómo conseguir la cobertura que realmente necesita
- A guide to finding the right job training school (Vietnamese)
- A Consumer’s Guide to Choosing a Prepaid Card
- A Consumer’s Guide to Choosing a Prepaid Card (Spanish)
- A Consumer’s Guide to ‘Chip’ Cards
- A Consumer’s Guide to ‘Chip’ Cards (Spanish)
- A guide to finding the right job training school (Chinese)
- A Guide to Finding the Right Job Training School (Spanish)
- An Employee’s Guide to Payroll Cards
- An Employee’s Guide to Payroll Cards (Chinese)
- An Employee’s Guide to Payroll Cards (Spanish)
- An Employer's Guide to Payroll Cards
- Auto Insurance - Lesson plan
- Auto Insurance - PowerPoint Slides
- Auto Insurance: The Basics
- Auto Insurance: The Basics (Chinese)
- Auto Insurance: The Basics (Korean)
- Auto Insurance: The Basics (Spanish)
- Auto Insurance: The Basics (Vietnamese)
- Banking Basics: Checking Account Check List
- Banking Basics (Chinese): Checking Account Check List
- Banking Basics (Korean): Checking Account Check List
- Banking Basics (Russian): Checking Account Check List
- Banking Basics (Spanish): Recomendaciones Para Abrir una Cuenta Corriente
- Banking Basics (Vietnamese): Những Điều Nên Biết Về Trương Mục Vãng Lai
- Banking Basics - Class Activities (Spanish)
- Banking Basics - Leader's Guide
- Banking Basics - PowerPoint Training Slides
- Banking Basics - PowerPoint Training Slides (Spanish)
- Banking Basics - Seminar Lesson Plan and Class Activities
- Banking Basics - You can bank on it (Hmong)
- Banking Basics - You can bank on it (Cambodian)
- Banking Basics - You can bank on it (Chinese)
- Banking Basics - You can bank on it (English)
- Banking Basics - You can bank on it (Korean)
- Banking Basics - You can bank on it (Laotian)
- Banking Basics - You can bank on it (Spanish)
- Banking Basics - You can bank on it (Vietnamese)
- Banking On Your Investments
- California Car Buyer's Bill of Rights
- California Car Buyer's Bill of Rights (Chinese)
- California Car Buyer's Bill of Rights (Korean)
- California Car Buyer's Bill of Rights (Spanish)
- California Car Buyer's Bill of Rights (Vietnamese)
- California Health Records Privacy Wallet Card
- California Immigrants and Credit
- California Immigrants and Credit (Chinese)
- California Immigrants and Credit (Korean)
- California Immigrants and Credit (Russian)
- California Immigrants and Credit (Spanish)
- California Immigrants and Credit (Vietnamese)
- California LifeLine Case Studies
- California LifeLine Public Assistance Programs
- California's Low Cost Automobile Insurance Program
- California's Low Cost Automobile Insurance Program (Chinese)
- California's Low Cost Automobile Insurance Program (Tagalog)
- California's Low Cost Automobile Insurance Program (Armenian)
- California's Low Cost Automobile Insurance Program (Hmong)
- California's Low Cost Automobile Insurance Program (Japanese)
- Debt Collection: Know your rights - PowerPoint Slides
- Debt Collection: Know your rights - Seminar Lesson Plan and Class Activities
- Debt Consolidation: Is It for You?
- Debt Consolidation (Spanish): ¿Es una opción para usted?
- Debtors’ Rights: Protecting yourself from debt collection lawsuits
- Debtors’ Rights (Chinese): Protecting yourself from debt collection lawsuits
- Debtors’ Rights (Korean)
- Debtors’ Rights (Spanish)
- Debtors’ Rights (Vietnamese): Protecting yourself from debt collection lawsuits
- Disaster Relief Resources
- Disaster Relief Resources (Spanish)
- Disaster Relief Resources (Vietnamese)
- Don't Be Fooled by Misleading 'Credit Repair' Claims!
- Don't Be Fooled by Misleading 'Credit Repair' Claims! (Spanish)
- Don't Fall for the Wrong Call: Protect yourself against telemarketing fraud
- Don't Fall for the Wrong Call (Chinese): Protect yourself against telemarketing fraud
- Don't Fall for the Wrong Call (Spanish): Cómo protegerse de las ventas telefónicas
- Don't Fall for the Wrong Call (Vietnamese): Bảo vệ chính mình đừng bị lừa vì nạn gian lận bán hàng qua điện thoại
- Don't get ripped off by a bad private vocational school
- Don't Get Ripped off by a Bad Private Vocational School (Spanish)
- Economic Survival Guide for Servicemembers and Veterans
- Economic Survival Guide for Servicemembers and Veterans - PowerPoint Training Slides
- Economic Survival Guide for Servicemembers and Veterans - Seminar Lesson Plan and Class Activities
- Elder Fraud - Leader's Guide
- Elder Fraud: Preventing senior scams - Class activities (Spanish)
- Elder Fraud: Preventing senior scams - Lesson Plan
- Elder Fraud: Preventing senior scams - PowerPoint Training Slides
- Elder Fraud: Preventing senior scams - Powerpoint Training Slides (Spanish)
- Empower U Classroom Quiz
- Empower U PowerPoint Companion Guide
- Empower U Powerpoint Slides
- Fake News: Recognizing and stemming misinformation
- Fake News: Recognizing and stemming misinformation (Spanish)
- Families and Credit Cards
- Families and Credit Cards (Chinese)
- Families and Credit Cards (Korean)
- Families and Credit Cards (Spanish)
- Families and Credit Cards (Vietnamese)
- Families and Credit Cards - PowerPoint Presentation
- Families and Credit Cards - Training Guide
- Families and Credit Cards Manual: Questions and Answers about Credit for Young People
- Filing a Housing Discrimination Complaint
- Filing a Housing Discrimination Complaint (Chinese)
- Filing a Housing Discrimination Complaint (Korean)
- Filing a Housing Discrimination Complaint (Spanish)
- Filing a Housing Discrimination Complaint (Vietnamese)
- Financial Empowerment Resource Sheet
- Financial Empowerment Resource Sheet (Spanish)
- Financing Home Repairs (2006)
- Financing Home Repairs (Spanish)
- Finding the Right Job Training School - PowerPoint Slides
- Get a Car Loan: That's in Your Best Interest
- Get a car loan (Chinese): That’s in your best interest
- Get a car loan (Korean): That's in your best interest
- Get a Car Loan (Spanish)
- Get a Car Loan (Vietnamese): That’s in your best interest
- Get Credit for Your Hard Work (2017 Tax Year): Low-income working taxpayers may qualify for the federal EITC
- Get Credit for Your Hard Work (2017 Tax Year) (Chinese): Low income working taxpayers may qualify for the Federal EITC
- Get Credit for Your Hard Work (2017 Tax Year) (Korean): Low-income working taxpayers may qualify for the federal EITC
- Get Credit for Your Hard Work (2017 Tax Year) (Spanish): Los contribuyentes activos de bajos ingresos pueden calificar para el Crédito Tributario por Ingreso del Trabajo (EITC)
- Get Credit for Your Hard Work (2017 Tax Year) (Vietnamese): Low-income working taxpayers may qualify for the federal EITC
- Getting the Best Value from Prepaid Phone Cards
- Getting the Best Value from Prepaid Phone Cards (Spanish)
- Getting up to Speed: Broadband internet for low-income households
- Getting up to speed (Chinese)
- Getting up to speed (Korean)
- Getting up to Speed (Spanish)
- Getting up to speed (Vietnamese)
- Giving Yourself Some Credit
- Giving Yourself Some Credit (Chinese)
- Giving Yourself Some Credit (Korean)
- Health Records Privacy in California: Protecting your privacy as patient records go digital
- Health Records Privacy in California (Chinese): 當醫療記錄數據化以後，你應確保個人隱私權
- Health Records Privacy in California (Korean): 의료정보 전산화로인한 개인정보 보호하기
- Health Records Privacy in California (Spanish): Cómo proteger la privacidad de sus registros médicos digitales
- Health Records Privacy in California (Vietnamese): Bảo vệ sự riêng tư khi hồ sơ bệnh nhân được lưu trữ trong kỹ thuật điện số
- Health Records Privacy in California - PowerPoint Training Slides
- Health Records Privacy in California - Seminar Lesson Plan and Class Activity
- Health Records Privacy in California Q&A: Answers to Frequently Asked Questions
- Help Your Savings Grow - Leader's Guide
- How to Avoid Becoming a Victim of Insurance Fraud: A Consumer Guide for Asian Americans
- How to Complain
- How to Complain (Chinese)
- How to Complain (Spanish)
- How to Send Money Home: Tips for transferring money abroad
- How to send money home (Chinese): Tips for transferring money overseas
- How to send money home (Korean): Tips for transferring money abroad
- How to Send Money Home (Spanish): Tips for transferring money overseas
- How to send money home (Vietnamese): Tips for transferring money overseas
- ID Theft & Account Fraud - Class Activities (Spanish)
- ID Theft & Account Fraud - Leader's Guide
- ID Theft & Account Fraud - PowerPoint Training Slides (Spanish)
- ID Theft & Account Fraud - Prevention & Cleanup (Chinese)
- ID Theft & Account Fraud - Prevention & Cleanup (English)
- ID Theft & Account Fraud - Prevention & Cleanup (Korean)
- ID Theft & Account Fraud - Prevention & Cleanup (Spanish)
- ID Theft & Account Fraud - Prevention & Cleanup (Vietnamese)
- ID Theft Quiz
- ID Theft & Account Fraud - Lesson Plan (English)
- ID Theft & Account Fraud - PowerPoint Training Slides (English)
- Improve Your Credit - Put Bad Credit Behind You (Chinese)
- Improve Your Credit - Put Bad Credit Behind You (English)
- Improve Your Credit - Put Bad Credit Behind You (Korean)
- Improve Your Credit - Put Bad Credit Behind You (Spanish)
- Improve Your Credit - Put Bad Credit Behind You (Vietnamese)
- Insider's Guide to Specialty Consumer Reports
- Inspection reports: What you need to know before you buy a home
- Inspection reports (Spanish): lo que usted debe saber antes de comprar una vivienda
- Insurance in the ‘Sharing Economy’ - PowerPoint Slides
- Job Training Programs Quiz
- Keeping Your Bank & Credit Card Accounts Safe from Fraud: A manual for community-based organizations
- Keeping Your Home - Protect your investment (Chinese)
- Keeping Your Home - Protect your investment (English)
- Keeping Your Home - Protect your investment (Korean)
- Keeping Your Home - Protect your investment (Spanish)
- Keeping Your Home - Protect your investment (Vietnamese)
- Know the Signs of Housing Discrimination
- Know the Signs of Housing Discrimination (Chinese)
- Know the Signs of Housing Discrimination (Korean)
- Know the Signs of Housing Discrimination (Spanish)
- Know the Signs of Housing Discrimination (Vietnamese)
- Learning About Wireless Services - Lesson Plan and Class Activities
- Learning About Wireless Services - Powerpoint Training Slides
- Leave me alone (2008): Your privacy online—and offline
- Leave me alone (Chinese) (2008): Your privacy online—and offline
- Leave me alone (Korean) (2008): Your privacy online—and offline
- Leave me alone (Vietnamese) (2008): Your privacy online—and offline
- Leave me alone 2008 (Spanish): Su privacidad dentro y fuera del Internet
- Lifeline Eligibility and Application Worksheets
- List of Toll Free Numbers for California LifeLine Service
- Low-income Broadband Plans
- Manage Your Money Wisely - Class activities (Spanish)
- Manage Your Money Wisely - PowerPoint Training Slides (English)
- Manage your Money Wisely - PowerPoint Training Slides (Spanish)
- Manage Your Money Wisely - Seminar Lesson Plan (English)
- Manage Your Money Wisely - Tracking your money (Cambodian)
- Manage Your Money Wisely - Tracking your money (Chinese)
- Manage Your Money Wisely - Tracking your money (English)
- Manage Your Money Wisely - Tracking your money (Hmong)
- Manage Your Money Wisely - Tracking your money (Korean)
- Manage Your Money Wisely - Tracking your money (Laotian)
- Manage Your Money Wisely - Tracking your money (Spanish)
- Manage Your Money Wisely - Tracking your money (Vietnamese)
- Managing Your Money - Leader's Guide
- Micro Business: Preparing for success
- Micro business: Preparing for success (Korean)
- Micro business: Preparing for success (Spanish)
- Micro Business: Preparing for success (Vietnamese)
- Miracle Cures Can Make You Sick!
- Miracle Cures Can Make You Sick! (Spanish)
- Money Management 1-2-3: ONE: Getting a Strong Start
- On the Rebound: Post-recession Tips for Fostering Your Personal Economic Recovery
- Paying with Plastic: A Consumer Action introduction to payment cards
- Paying Your Bills - Consumers in Debt Series
- Paying Your Bills - Consumers in Debt Series (Spanish)
- Personal Bankruptcy: Your financial fresh start
- Personal Bankruptcy: Your financial fresh start (Chinese)
- Personal bankruptcy: Your financial fresh start (Korean)
- Personal Bankruptcy: Your financial fresh start (Spanish)
- Personal bankruptcy: Your financial fresh start (Vietnamese)
- Phone Fraud: We All Pay
- Phone Fraud (Chinese): We All Pay
- Phone Fraud (Spanish): Todos Pagamos
- Phone Services Leader's Guide: Questions & Answers About Landline, Wireless and Voice over Internet Protocol (VoIP) Phone Services
- Poor Credit means Higher Interest Rates - How to avoid bad loans
- Poor Credit means Higher Interest Rates - How to avoid bad loans (Chinese)
- Poor Credit means Higher Interest Rates - How to avoid bad loans (Korean)
- Poor Credit means Higher Interest Rates - How to avoid bad loans (Spanish)
- Poor Credit means Higher Interest Rates - How to avoid bad loans (Vietnamese)
- Prepaid Cards: An alternative to credit and debit cards
- Prepaid Cards (Chinese): An alternative to credit and debit cards
- Prepaid Cards (Korean): An alternative to credit and debit cards
- Q&A about Protecting Your Finances for Servicemembers and Vets
- Questions & Answers about Bank Accounts
- Questions & Answers about Internet Safety - Internet Safety Trainer’s Manual: Questions and Answers About Protecting Your Privacy and Security on the Computer
- Questions & Answers about Life Insurance: A training manual for community-based advocates
- Questions & Answers About Privacy & Your Credit Report
- Questions & Answers About Secured Credit Cards
- Questions & Answers About Subprime Lending
- Questions & Answers about the IP Transition: Connecting you with new changes to the phone system
- Questions and Answers about Auto Insurance
- Questions and Answers about Choosing and Using Prepaid Cards
- Questions and answers about credit card fraud: Training Manual
- Questions and Answers About Financial Services: A guide to banking
- Questions and Answers About Home Equity Loan Fraud: CBO leader's guide to accompany 'Don't Lose Your Home: How to Avoid Home Equity Loan Fraud' fact sheet
- Questions and Answers about Insurance in the 'Sharing Economy'
- Questions and Answers About Obtaining and Managing Credit
- Questions and Answers about Savvy Online Shopping and Dispute Resolution
- Real Estate Terms You Should Know
- Real Estate Terms You Should Know (Spanish)
- Rebuilding Good Credit - Class activities (Spanish)
- Rebuilding Good Credit - PowerPoint Training Slides (English)
- Rebuilding Good Credit - PowerPoint Training Slides (Spanish)
- Rebuilding Good Credit - Seminar Lesson Plan Packet
- Rebuilding Your Credit - Leader's Guide
- Recognizing & Fighting Housing Discrimination - PowerPoint Slides
- Recognizing & Fighting Housing Discrimination - Lesson Plan and Class Activities
- Recognizing Credit Card Fraud
- Recognizing Credit Card Fraud (Chinese)
- Recognizing Credit Card Fraud (Korean)
- Recognizing Credit Card Fraud (Spanish)
- Recognizing Credit Card Fraud (Vietnamese)
- Reloadable Prepaid Cards - Educational Videos
- Reverse Mortgages: Are They for You?
- Roaming the World with Your Phone
- Roaming the World with Your Phone (Chinese)
- Roaming the World with Your Phone (Korean)
- Roaming the World with Your Phone (Spanish)
- Saving to Build Wealth - Class Activities (Spanish)
- Saving to Build Wealth - Make money work for you (Vietnamese)
- Saving to Build Wealth - Make Money Work For You (Cambodian)
- Saving to Build Wealth - Make money work for you (Chinese)
- Saving to Build Wealth - Make money work for you (English)
- Saving to Build Wealth - Make Money Work For You (Hmong)
- Saving to Build Wealth - Make money work for you (Korean)
- Saving to Build Wealth - Make Money Work For You (Laotian)
- Saving to Build Wealth - Make money work for you (Spanish)
- Saving to Build Wealth - PowerPoint Training Slides (English)
- Saving to Build Wealth - PowerPoint Training Slides (Spanish)
- Saving to Build Wealth - Seminar Lesson Plan Packet
- Saving Your Home from Foreclosure (2009) (Korean)
- Saving Your Home from Foreclosure (2009) (Vietnamese)
- Saving Your Home from Foreclosure (2009) (Chinese)
- Saving Your Home from Foreclosure (2009) (Spanish)
- Saving Your Home from Foreclosure (2011)
- Savvy Online Shopping - PowerPoint Slides
- Savvy Online Shopping - Seminar Lesson Plan and Class Activities
- Savvy Online Shopping: How to Resolve a Dispute
- Talking to Teens about Money - Class Activities (Spanish)
- Talking to Teens about Money - PowerPoint Training Slides (English)
- Talking to Teens about Money - PowerPoint Training Slides (Spanish)
- Talking to Teens about Money - Seminar Lesson Plan Packet (English)
- Tax Basics for Earners in the 'Sharing Economy'
- Tax basics for earners in the 'sharing economy' (Chinese)
- Tax basics for earners in the 'sharing economy' (Korean)
- Tax basics for earners in the 'sharing economy' (Vietnamese)
- Tax Basics for Earners in the ‘Sharing Economy’ (Spanish)
- Teens & Money - Talking to teens about money (Chinese)
- Teens & Money - Talking to teens about money (English)
- Teens & Money - Talking to teens about money (Korean)
- Teens & Money - Talking to teens about money (Spanish)
- Teens & Money - Talking to teens about money (Vietnamese)
- Telemarketers : Do Not Call: A new way to limit unwanted sales calls
- Telemarketers : Do Not Call (Chinese): A new way to limit unwanted sales calls
- Telemarketers : Do Not Call (Korean): A new way to limit unwanted sales calls
- Telemarketers : Do Not Call (Vietnamese): Một phương cách mới ngăn chận quảng cáo không mời cũng gọi
- Telemarketers: Do not call (Spanish): Una nueva forma de limitar las llamadas no deseadas de vendedores
- Telemarketing Calls: Learn how to get results
- Understanding Credit Card Costs: Tips on Reducing Finance Charges
- Understanding Credit Card Costs (Spanish): Consejos de Cómo Reducir los Costos
- Understanding Debit Cards: Plastic with a difference
- Understanding Your Credit Score
- Understanding Your Credit Score (Chinese)
- Understanding Your Credit Score (Korean)
- Understanding Your Credit Score (Spanish)
- Understanding Your Credit Score (Vietnamese)
- Using Mobile Data Wisely
- Using Mobile Data Wisely (Chinese)
- Using Mobile Data Wisely (Korean)
- Using Mobile Data Wisely (Spanish)
- Using Mobile Data Wisely (Vietnamese)
- Watch out! Online Video and Your Privacy
- Watch out! Online video and your privacy (Chinese)
- Watch out! Online video and your privacy (Korean)
- Watch out! Online Video and Your Privacy (Spanish)
- Watch out! Online video and your privacy (Vietnamese)
- Watch Where You Get Credit: Not all credit is good credit
- What Asian Americans Should Know About Insurance Fraud: A Training Manual for Community-Based Organizations
- What to know if you rent: - A guide to landlord and tenant rights and responsibilities
- What You Need to Know about ‘alternative’ Mortgage Lenders
- What’s not to ‘Like’?: Protecting your privacy on social media
- What’s not to ‘Like’? (Chinese): Protecting your privacy on social media
- What’s not to ‘Like’? (Korean): Protecting your privacy on social media
- What’s not to ‘Like’? (Spanish): Protecting your privacy on social media
- What’s not to ‘Like’? (Vietnamese)
- When a Collector Calls: An Insider’s Guide to Responding to Debt Collectors
- When a Collector Calls: An insider’s Guide to Responding to Debt Collectors (Spanish)
- Where Can I Get Credit?
- Where Can I Get Credit? (Spanish)
- Wireless Phone Service: Learn how to get results
- Wireless Phone Service (Chinese): Learn how to get results
- You Can Buy a Home - Class Activities (Spanish)
- You Can Buy a Home - PowerPoint Training Slides (English)
- You Can Buy a Home - PowerPoint Training Slides (Spanish)
- You Can Buy a Home - Seminar Lesson Plan (English)
- You can buy a home - The keys to homeownership (Cambodian)
- You Can Buy a Home - The keys to homeownership (Chinese)
- You Can Buy a Home - The keys to homeownership (English)
- You can buy a home - The keys to homeownership (Hmong)
- You Can Buy a Home - The keys to homeownership (Korean)
- You can buy a home - The keys to homeownership (Laotian)
- You Can Buy a Home - The keys to homeownership (Spanish)
- You Can Buy a Home - The keys to homeownership (Vietnamese)
- You Can Do It: Managing Debt, Building Wealth - Leader's Guide
- You Can Do It: Managing Debt, Building Wealth
- You Can Do It (Spanish): Cómo Controlar las Deudas y Enriquecerse
- You Can Help Fight Phone Fraud
- You Can Help Fight Phone Fraud (Spanish)
- You Make the Call: Selecting the right Phone Services for You
- You Make the Call — PowerPoint Training Slides
- You Make the Call —Training Guide
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